Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-02-19T07:35:03+00:00

    Hi,

    Thank you for all the information that you have provided. Before we forward this issue to our product specialists, can you please confirm if the contact you mentioned is your contact from any of your third party accounts?

    Thank you.

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  2. Anonymous
    2013-02-18T18:46:10+00:00

    Hi Nadeem,

     

    We understand that you cannot see all your contacts on your device. We request that you remove and reconfigure your account to your device and check if the still will persist. Please check the link below for your guide:

     

    Go mobile with Hotmail

     

    If the issue persists, please provide us more information by referring to the questions below:

     

    • Does the issue persist using another account to your device?
    • Is your account linked to any social services?
    • Sample contacts that are missing. (The email address will be automatically masked to other users of this forum)

     

    Thanks,

    Hi,

    I have tried the trouble shooting tips above with no joy.

    An example contact that is missing is :- Lorraine Smith

    As per the other user replies my details are as below -

    I am using Android 4.2 Jelly Bean on my One X. I add my account using Exchange ActiveSync using:

    • ******@outlook.com as my username
    • Server: m.hotmail.com
    • Port: 443
    • Accept all SSL certificates
    • Use secure connection (SSL)

    On my Microsoft account, I have the following third party accounts linked to my Microsoft account:

    • Facebook
    • Skype
    • Linkedin
    • Twitter

    Please fix this as soon as you can or it looks like a switch to Gmail is on the cards.

    I grant you my permission to access my Microsoft account.

    Thanks

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  3. Anonymous
    2013-02-18T16:34:14+00:00

    Hi,

    Thank you for providing us the exact details. I've escalated your concern for further investigation. We will get back to you once we’re done working on your concern. Your patience is highly appreciated.

    Thank you.

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  4. Anonymous
    2013-02-18T05:35:25+00:00

    I am using Android 4.2.2 Jelly Bean on my Nexus 4. I add my account using Exchange ActiveSync using:

    • ******@live.com as my username
    • Server: m.hotmail.com
    • Port: 443
    • Accept all SSL certificates
    • Use secur econnection (SSL)

    On my Microsoft account, I have the following third party accounts linked to my Microsoft account:

    • Facebook
    • Skype

    My account's PUID is (removed PII) and my alternative e-mail address is ******@uoguelph.ca

    Please fix this as soon as you can.

    I grant you my permission to access my Microsoft account.

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  5. Anonymous
    2013-02-14T03:31:40+00:00

    Hi Nadeem,

    We understand that you cannot see all your contacts on your device. We request that you remove and reconfigure your account to your device and check if the still will persist. Please check the link below for your guide:

    Go mobile with Hotmail

    If the issue persists, please provide us more information by referring to the questions below:

    • Does the issue persist using another account to your device?
    • Is your account linked to any social services?
    • Sample contacts that are missing. (The email address will be automatically masked to other users of this forum)

    Thanks,

    Was this answer helpful?

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