Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-06-14T13:54:28+00:00

    Hi José de Vilhena Gonçalves,

    Thank you for the detailed explanation and for the email addresses you've provided. I need an assistance to solve your problem. I'll forward your issue to our support specialist for a deeper investigation.

    Please bear with me for the mean time. I'll update you once our support specialist provided a suggestion or a fix to your problem.

    If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

    Thank you.

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  2. Anonymous
    2013-06-14T09:43:56+00:00

    Hi everyone,

     

    Sorry for the delayed response.

     

    Thanks for posting your inquiry here in the Microsoft Community forum. I’m here to assist you with your concern regarding your contacts not syncing on your mobile device.

     

    @José de Vilhena Gonçalves,

     

    Could you please confirm if you have already reconfigure your account on your mobile devices? Does issue persist? Also, please provide the following for our investigation:

     

     • Mobile device make and model

     • Mobile OS and version

     • Are the contacts not syncing are from a connected service? What is the connected service?

     

    @Ult1me PL

     

    Thank you for providing the information we asked. I will forward this to our Support Specialist for further investigation. Please wait for an update.

      

    We appreciate your cooperation on this.

     

    @Time Bandit_01,

     

    It seems that your issue occured again and I understand your frustration regarding this issue. Please provide your impacted email address on the private message I've created as well as your mobile device name and OS for further investigation. Make sure that you're signed in here to view the message.

    We're looking forward on your response. We appreciate your cooperation.

     

    Note: I've removed your provided email address for your privacy and security.

     

    Regards,

    Levi

    Hello

    Contacts dont sync between the webmail and my Android or my iPhone or eM Client through EAS.

    iPhone 4 - iOS 6

    I deleted the account, i tried everything. Mails and Calendar are OK!

    You can enter my account and test it yourselves. Thx!

    Regards

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  3. Anonymous
    2013-06-14T04:43:28+00:00

    Hi Ult1me PL,

    I would like to inform you that through the help of our Support Specialist, we've been able to make an adjustment on your account. Please resynchronize/reconfigure your account on your mobile phone and check if the issue has now been resolved.

    For Exchange Active Sync configuration, please go to this link for instructions.

    If you have additional inquiries related to this topic, please post back. We'll be more than happy to help you.

    Thank you.

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  4. Anonymous
    2013-06-13T23:48:25+00:00

    Hi everyone,

    Sorry for the delayed response.

    Thanks for posting your inquiry here in the Microsoft Community forum. I’m here to assist you with your concern regarding your contacts not syncing on your mobile device.

    @José de Vilhena Gonçalves,

    Could you please confirm if you have already reconfigure your account on your mobile devices? Does issue persist? Also, please provide the following for our investigation:

     • Mobile device make and model

     • Mobile OS and version

     • Are the contacts not syncing are from a connected service? What is the connected service?

    @Ult1me PL

    Thank you for providing the information we asked. I will forward this to our Support Specialist for further investigation. Please wait for an update.

    We appreciate your cooperation on this.

    @Time Bandit_01,

    It seems that your issue occured again and I understand your frustration regarding this issue. Please provide your impacted email address on the private message I've created as well as your mobile device name and OS for further investigation. Make sure that you're signed in here to view the message.

    We're looking forward on your response. We appreciate your cooperation.

    Note: I've removed your provided email address for your privacy and security.

    Regards,

    Levi

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  5. Anonymous
    2013-06-13T22:23:47+00:00

    Hi TheOne-RajaBabu,

    I have already sent a password reset link to the alternate email address you provided.

    Thanks!

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