Exchange ActiveSync won't sync contacts on Android

HI sufferers

I am not sure if this assists but it worked for me after some hours of trial and error.

• Exported contacts from phone and pc to one folder on pc (Yes, duplicates were permitted in this case)
• Dowloaded duplicate killer onto pc and ran through its options in outlook 2010
• Downloaded wondershare go mobile to pc
• Connected Galaxy S4 and cleaned up duplicates (None of the above is specifically relevant to the fault but a nice step to cleaning up over 2000 contacts in my case)
• Did a back up on Wondershare so phone data was at least copied
• Set phone to flight mode to eliminate syncs
• Deleted outlook (cloud) and microsoft exchange from phone
• Deleted contacts from outlook (Cloud)
• Deleted contacts from outllook 2010 on pc
• Switched phone off and restarted
• Created new hotmail active sync account on phone
• Used wondershare go mobile to import contacts from pc to phone (Into microsoft exchange account on phone)
• Turned off flight mode and allowed microsoft exchange to sync calendar, contacts, email and tasks
• Created outlook account on phone but did not allow calendar or contacts to sync
• Checked outlook (Cloud) and saw all contacts downloaded
• Opened outlook 2010 on pc and noted all contacts downloading
• Added a contact on outlook 2010 and it appeared on outlook (Cloud) and phone
• Did the same on phone and it duplicated on cloud and pc

Took considerable time and paid for duplicate killer (Probably didnt need that one though)

Loved wondershare and will pay for this one when 14 day trial runs out. Great bit of software

Good luck to you all, hope you are at least as successful

Sad to see that this was some time ago and it is now May 2013 with outlook failing to sync from phone when calendar and emails do. Is gmail the way I have to go or shall I persist with this as a long term loyal microsoft user?

Hi PaulMellor01 and TheOne-RajaBabu,

Thank you for the detailed explanation and names of your contacts that are not syncing. I need an assistance to solve your problem. I'll forward your issue to our support specialist for a deeper investigation.

Please bear with me for the mean time. I'll update you once our support specialist provided a suggestion or a fix to your problem.

If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

Thank you.

Hello. Three contacts that don't sync are:

Removed PII

These contacts and all my other contacts sync initially when I set up my e-mail using Exchange ActiveSync on my Android. But after the first sync, if I make changes either on my phone or on the web to my contacts, the changes don't sync to my phone or to the web.

Hi TheOne-RajaBabu,

 

I understand your frustration regarding the issue. We apologize for the inconvenience. For us to further investigate the problem, please provide three sample contacts that you cannot sync on your mobile device. Don't worry about them being posted here - they're masked automatically by the system for security purposes. Only you and the moderators can see them.

 

Thank you.

Please note that I viewed this thread from the public internet and the names are viewable and NOT masked!

 

Three contacts are:

Removed PII

Security needs setting up right!

Hi TheOne-RajaBabu,

 

I understand your frustration regarding the issue. We apologize for the inconvenience. For us to further investigate the problem, please provide three sample contacts that you cannot sync on your mobile device. Don't worry about them being posted here - they're masked automatically by the system for security purposes. Only you and the moderators can see them.

 

Thank you.

Please note that I viewed this thread from the public internet and the names are viewable and NOT masked!

Three contacts are:

Removed PII

Security needs setting up right!