Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-05-14T22:25:54+00:00

    solution: 

    this is what solved it for me:

    1. Don't use the app "scanBizCards" or third party apps that add contacts.  if you did, remove the exchange account and set it up again.
    2. Stop Skype from syncing contacts.

    So far 2 way contact sync works again

    Microsoft if you want to write me a check i'll give you my contact...

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  2. Anonymous
    2013-05-14T20:26:59+00:00

    Same here - Galaxy S4 - no contact sync both ways

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  3. Anonymous
    2013-05-11T16:44:53+00:00

    Hi,

    We apologize for the delay in fixing your issue. This issue is still under investigation by our Product group. We will update this thread once we have received a feedback from them. We appreciate your patience.

    Thanks!

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  4. Anonymous
    2013-06-05T15:41:26+00:00

    I also have been having the same problem as people above. My smartphone doesn't want to sync my contacts using EAS @outlook.com. Other things works fine.

    UID: <removed by moderator>

    <removed by moderator>

    second mail: <removed by moderator>

    Android 2.3 on Polish "Play" cell network

    Samsung Galaxy Ace S5830i

    I've got synced Facebook contacts and probably the Skype's ones. All my contacts won't synchronize anymore. 

    I used to have standard EAS account in own domain on this smartphone and everything works fine then.

    I grant you my permission to access my Microsoft account.

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  5. Anonymous
    2013-01-30T07:13:37+00:00

    Hi TheOne-RajaBabu,

    Sorry for the inconvenience that you're encountering with your account. I request that you try to sync a different account on your phone and note if the same problem happens. If so, then post here your impacted email address for investigation. You can safely post it here as it will be automatically masked from public view.

    Thank you!

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