Outlook/Hotmail keeps saying password is wrong or cannot connect to pop3.live.com on iPhone

Anonymous

This morning my iPhone stopped communicating with Outlook/Hotmail. I was receiving emails but my replies would not send. It says "Cannot Get Mail The user name or password for "Hotmail" is incorrect" and then when I hit OK it says cannot connect to pop3.live.com. The password is correct and works on a web browser just fine - even through Safari on the iPhone. Why won't it work for a Mail setting?

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Anonymous

I had similar issue faced with my iphone6 mail app, displaying "Cannot Get Mail". After a couple of troubleshooting, the final solution to this error message was due to "Two Way Verification" from your personnel Password and Security Settings. Hence, log in to your own account and switch off the two way verifcation to allow the smartphone mail app to retrieve mails directly through a single password.

Hope this helps everyone out there. Nothing wrong with IOS8.3....

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Anonymous

Hi CaseyKio,

Welcome to Microsoft Community and sorry for the delayed response. I understand that your account no longer works on your iPhone device.

This happens when your account went out of sync with the phone, or the mail server settings were not configured properly.

You can resolve this by removing and re-adding your account from the phone. Check out this link for the steps: Mobile Outlook.com.

Also, ensure that the mail server settings are properly configured. Refer to this link for the values: Send and receive Hotmail from an email app.

If issue persists, please provide your affected email address on the private message I've created. Make sure that you are signed in here to view the message.

Let us know how things turn out!

Thank you.

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Anonymous

Hi Luke,

Thanks for posting your concern. We are here to help.

For account related concerns, please go to this link:

https://support.microsoft.com/en-us/help/12401/microsoft-account-get-help-by-email

Keep us informed to help you further.

Regards.

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47 additional answers

Anonymous

2014-05-09T14:39:55+00:00

Just in case anyone is still having this issue, I found a fix for it. These two links were immensely helpful....apparently helps with android, iphone and Windows phone. I did it with an android.

This one explained why it's doing this:

http://www.askvg.com/fix-mail-apps-and-devices-shows-incorrect-password-error-after-enabling-2-step-verification-in-microsoft-or-gmail-account/

and this one helped me to get it to connect manually:

http://windows.microsoft.com/en-us/windows/outlook/to-go#1TC=t1

Apparently it's a security thing trying to protect our accounts from hackers...fantastic, but notice of this kind of thing would have been awesome...took me forever and a ton research to figure it out.

Hope this helps others!
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Anonymous

2014-05-14T19:26:31+00:00

Hi slim3112, waynesavage and troubl14,

Welcome to Microsoft Community!

First off, we would like to apologize for our delayed response.

Thank you for the information you have provided us and let me assist you with your concern.

I understand that you are having issues accessing your account using the email application in your mobile phones.

Let me verify if you set up the Two Step Verification in your Outlook.com account? If yes, you should use the password generated by the Two Step Verification to sign into your mobile phones or other devices.

For more information about the Two Step Verification, please click this **link**.

If you have further questions, please let us know.

Thanks!
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