Outlook/Hotmail keeps saying password is wrong or cannot connect to pop3.live.com on iPhone

Anonymous
2013-11-12T14:21:10+00:00

This morning my iPhone stopped communicating with Outlook/Hotmail.  I was receiving emails but my replies would not send.  It says "Cannot Get Mail The user name or password for "Hotmail" is incorrect" and then when I hit OK it says cannot connect to pop3.live.com.  The password is correct and works on a web browser just fine - even through Safari on the iPhone.  Why won't it work for a Mail setting?

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2015-06-20T08:54:58+00:00

I had similar issue faced with my iphone6 mail app, displaying "Cannot Get Mail". After a couple of troubleshooting, the final solution to this error message was due to "Two Way Verification" from your personnel Password and Security Settings. Hence, log in to your own account and switch off the two way verifcation to allow the smartphone mail app to retrieve mails directly through a single password. 

Hope this helps everyone out there. Nothing wrong with IOS8.3....

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Anonymous
2013-11-17T07:40:53+00:00

Hi CaseyKio,

Welcome to Microsoft Community and sorry for the delayed response. I understand that your account no longer works on your iPhone device.

This happens when your account went out of sync with the phone, or the mail server settings were not configured properly.

You can resolve this by removing and re-adding your account from the phone. Check out this link for the steps: Mobile Outlook.com.

Also, ensure that the mail server settings are properly configured. Refer to this link for the values: Send and receive Hotmail from an email app.

If issue persists, please provide your affected email address on the private message I've created. Make sure that you are signed in here to view the message.

Let us know how things turn out!

Thank you.

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  1. Anonymous
    2016-11-22T20:36:06+00:00

    Hi everyone,

    In case the issue is persistent, we suggest checking this: https://portal.office.com/servicestatus. We recommend checking the said link for updates. Here's what it says:

    Title: Can't access or synchronize Outlook.com email

    User Impact: Users may be unable to access or synchronize their Outlook.com accounts while using applications or mobile devices.

    More info: While we're focused on remediation, users may be able to access the service by logging in to their Outlook.com accounts with a web browser as an alternative method.

    Current status: We've identified the cause of the issue and we're preparing a fix to be deployed to the affected infrastructure.

    Start time: Thursday, November 17, 2016, at 12:00 AM UTC

    Next update by: Wednesday, November 23, 2016, at 2:00 AM UTC

    Title: We're looking into a potential problem

    User Impact: Users may be unable to access their Outlook.com accounts.

    Current status: We're investigating an issue in which some users may be unable to access or use Outlook.com services or features. We'll provide an update shortly.

    Let us know if you have other queries.

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  2. Anonymous
    2016-11-22T17:22:43+00:00

    I've installed the Outlook app on my device to tide me over until the iPad mail issues are resolved, and it's working fine.  Not as good as having everything in the mail app, but exponentially better than silence or the mobile web version.

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