Outlook/Hotmail keeps saying password is wrong or cannot connect to pop3.live.com on iPhone

Anonymous
2013-11-12T14:21:10+00:00

This morning my iPhone stopped communicating with Outlook/Hotmail.  I was receiving emails but my replies would not send.  It says "Cannot Get Mail The user name or password for "Hotmail" is incorrect" and then when I hit OK it says cannot connect to pop3.live.com.  The password is correct and works on a web browser just fine - even through Safari on the iPhone.  Why won't it work for a Mail setting?

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2015-06-20T08:54:58+00:00

I had similar issue faced with my iphone6 mail app, displaying "Cannot Get Mail". After a couple of troubleshooting, the final solution to this error message was due to "Two Way Verification" from your personnel Password and Security Settings. Hence, log in to your own account and switch off the two way verifcation to allow the smartphone mail app to retrieve mails directly through a single password. 

Hope this helps everyone out there. Nothing wrong with IOS8.3....

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Anonymous
2013-11-17T07:40:53+00:00

Hi CaseyKio,

Welcome to Microsoft Community and sorry for the delayed response. I understand that your account no longer works on your iPhone device.

This happens when your account went out of sync with the phone, or the mail server settings were not configured properly.

You can resolve this by removing and re-adding your account from the phone. Check out this link for the steps: Mobile Outlook.com.

Also, ensure that the mail server settings are properly configured. Refer to this link for the values: Send and receive Hotmail from an email app.

If issue persists, please provide your affected email address on the private message I've created. Make sure that you are signed in here to view the message.

Let us know how things turn out!

Thank you.

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  1. Anonymous
    2016-06-26T21:08:34+00:00

    Hi,

    To get a better clarity about the issue, could you please tell me how do you access your account on your device? Is it through native app or any other app? Did you make any changes prior to the issue?

    Meanwhile, I suggest you to access your account through browser on your laptop and check if the issue persists.

    I also recommend you to download Outlook.com app on your device and configure your account and check if it helps.

    Microsoft Outlook app 

    Please post back if you need further assistance, we will be happy to assist you.

    Thank you.

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  2. Anonymous
    2016-06-10T22:19:18+00:00

    I had this problem too. It comes on and off once in a way.

    Log on to your Mail A/c. (Hotmail, Outlook etc.) Click the Wheel at top Right corner. Click options

    Click Pop and IMAP

    At Pop Options - Select Let Devices and Apps use Pop.

    Then  - Save

    On the of the same page  bottom you can see the settings.

    open your Email App. Delete the Mail A/c. -  Add new A/c.

    Set settings as configure manual settings. 

    Set as the settings Pop Settings, IMAP Settings as at the page bottom. of above page.

    Then you are done.

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