Managing personal Outlook.com account settings, security, and privacy
Care to tell us what the actual problem is?
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
I used to have an MSN email account, now it's saying it doesn't exist! What happened to it?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Care to tell us what the actual problem is?
The problem is that the email account I was using for my playstation network account now no longer exists. And I can't sign in to playstation or on MSN. I need my account up because all my purchases I made on playstation don't trasfer to different accounts.
If you allowed your email account to go inactive and it was deleted you may be able to create a new account with the same email address IF it is in Hotmail.com or Outlook.com otherwise its gone.
Your Sony Playstation account is completely independent of any MSN account you may have had and you should be able to sign into your Playstation account regardless of whether or not the address exists at MSN, provided you remember the password. I'm assuming you used the @msn.com address as the username for the Sony account. Sony has no idea that the email address doesn't exist any longer.
It's an @live.com address. And what about all my purchases? What am I supposed to do about that? I needed to change my password so I can log in and now I can't because it doesn't exist