Managing personal Outlook.com account settings, security, and privacy
Account issues contain private information which cannot be shared in a public forum please use the online form listed below. They are the only ones who have access to your account information, we simply don't.
All account related questions should now be asked online using the Microsoft Online form
Select the error you need help with and fill out the requested details on the next page. You need to be signed in with a Microsoft account to access the form.
If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one https://signup.live.com/