THE SERVICE IS UNAVAILABLE

Anonymous

Have been using new Outlook last few days no problem but this morning I am unable to access my emails, just a white screen saying 'This service is unavailable'. Nothing reported so any suggestions?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello everyone,

We apologize for the inconvenience this matter may have caused you.

As of yesterday we received an update that the recent server outage has been resolved. It appears that this is another temporary error that needs further investigation.

As our initial troubleshooting, we'd like you to check the status of the service at https://status.live.com. Please make sure you sign in on the website to check the status of your server.

We also recommend you to follow the steps on the discussion thread mentioned below that carries additional troubleshooting steps to help you get access to your account.

I cannot sign into my account. What can I do to solve this issue?

You can also refer to this sticky thread for updates: Latency issues and receiving error messages in Outlook.com "Sorry, there seems to be a problem with Hotmail right now", "dub002.mail.live.com is down" or “The Service is Unavailable”

If you're still unable to access your account, we would like to know your affected email account and approximate start time of the incident.

Note: Any email address that you share in your post will be visible only to representatives of Microsoft and yourself. Email addresses will be removed from everyone else's view.

Thank you.

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Answer accepted by question author

Anonymous

Hi Everyone,

Welcome to Microsoft community answers forum. I understand that you’re receiving an error message when accessing your account and I'm glad to assist you on your query. If you've received error "Sorry, there seems to be a problem with Outlook right now","dub002.mail.live.com is down" or**“The Service is Unavailable" -**this issue should be fixed by now. Your server cluster has previously undergone on maintenance and we apologize for the lengthy interruption in the service.

To know about this issue, please refer to this **sticky post**.

If the issue still persists, kindly check the status of your server by referring to this **link**. Click on the service that you are having problems with.

You can also refer to this **helpful thread** for more troubleshooting steps.

If you're getting the same error message, please don't hesitate to create a new thread in Outlook.com\Hotmail forum. We will be glad to assist your concern.

Please note that I've locked this thread.

Thank you,

Ryniel

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65 additional answers

Anonymous

2013-02-25T17:05:33+00:00

Again, it's ******@outlook.com

Currently I'm getting:

Błąd 102 (net::ERR_CONNECTION_REFUSED): Serwer odrzucił połączenie.

and:

Błąd 118 (net::ERR_CONNECTION_TIMED_OUT): Przekroczono limit czasu operacji. <-- mostly this one.

Waiting for a private session to upload the trace.
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Anonymous

2013-02-25T17:05:14+00:00

Both of my account are not working anymore today (old hotmail and live account) since new outlook ! All day I already have problems to log in
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Anonymous

2013-02-25T16:47:58+00:00
Hello everyone,

Outlook.com and Hotmail Team are currently investigating this issue. Please refer to the instruction I provided in my previous post as our initial troubleshooting.

If it still didn't work in your case, please help us resolving this by providing us the following information:

1. User accounts that are currently impacted

2. Approximate start time of the incident.

3. Screenshot and URL of the error message.

In order to get a screen shot, follow the link provided below:
- For Vista/Windows 7: **Use Snipping Tool to capture screen shots**
- For XP: **Take a screen shot**
- Mac Computers: Kindly refer to your computer’s help directory
4. Fiddler logs

STEPS on CAPTURING FIDDLER TRACE:

1.     To install FiddlerCap, visit http://www.fiddlercap.com/dl/FiddlerCapSetup.exe(http://www.fiddlercap.com/dl/FiddlerCapSetup.exe). Save the file to your desktop.

2.     When the download is completed, double-click “FiddlerCapSetup.exe” on the desktop.

3.     Read the License Agreement, and then click I Agree.

4.     Click Install.

5.     When the installation is complete, click Close.

Note: FiddlerCap starts automatically.

6.     In the "Capture Options" section, enable "Decrypt HTTPS traffic". Click OK to accept.

        6.1 If you see any security warnings about certificates, click “Yes” to allow the Fiddler certificate.

        6.2 If you see any messages from your firewall, click the option to allow access.

7.     Click 1. Start Capture.

8.     In the new browser window that opens, browse to www.hotmail.com(http://www.hotmail.com)or www.outlook.com (http://www.outlook.com).

In this same window, reproduce the issue that you have encountered (for example, reopening a message that generated an error).

9.     After you reproduce the issue, return to the FiddlerCap window, and then click2. Stop Capture.

10.   Click 3. Save Capture.

11.   On the Save as type menu at the bottom of this window, click Session Capture (*.saz).

12.   Click Save to save the capture file to your desktop.

13.   When exiting the capture tool, if you see a Root Certificate Store popup,clickYes to confirm deletion of the Fiddler certificate.

14.   Reply to this message so we can open a private session where you can upload the FiddlerCap trace.

Thank you.
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