This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Outlook is terrible, I much prefer my old hotmail account.........and it's nothing to do with people not liking change. Since my Outlook conversion I've had problems with it being slow and the amount of time I get the message 'we can't connect to Outlook at the moment, please try later it's so frustrating when you want to do stuff.....what's going on Microsoft?????
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is getting irritating now - as others have said it clearly has nothing to do with our browsers! Even if it did, how is it that all other free email services work fine whatever type or version of browser is used?!
Hi,
It is possible that the other version of browsers meet the free other email services requirements, which is why they're not experiencing any issues.
For more information on how to get the best browsing experience in Outlook.com, kindly refer to this article.
Which browsers are supported by SkyDrive, People and Outlook.com?
If you're still receiving the same error message, please provide us the following information in the private message area for investigation.
> Affected email address
> Link where you encounter the issue
> Fiddler trace log
> Screenshot of the error
Note: You need to log in your Microsoft account to view the private message area.
We are looking forward to your reply.
Thank you.
When I used my 'Hotmail account' I didn't have to 'check this browser and click on this link' etc etc - it JUST WORKED - why doesn't it work now, you need to sort it out - I'm not an I.T. wiz but I can use a computer and getting my messages is just a joke since it has changed!!!!!!!!!!!
Hi LizGray,
We're sorry for that inconvenience that this issue has brought to you. About your question, "When I used my 'Hotmail account' I didn't have to 'check this browser and click on this link' etc etc - it JUST WORKED - why doesn't it work now?", please be informed that there are some browser version that is unsupported when using Outlook.com, and that's one possible reason why you haven't encountered the same issue when using Hotmail interface before.
If you are using a lower version of internet browser, I suggest you to update your browser’s version.
To know more, go to this link: Update Browser
Please verify if this issue is happening when using other computer or browser for us to isolate the issue if it's within your account only or not.
Also, kindly verify if you're experiencing this issue upon signing in to your account or after signing in to your account.
We're looking forward to your response
Well, by this stage it can be said, with confidence, that Outlook (nee Hotmail) has become all but useless for anyone who needs a RELIABLE email provider. This after at least 15 years of using and recommending Hotmail.
I spoke to someone recently who has been refusing the offers to "upgrade" Hotmail (what a joke) to Outlook. He's experienced no problems whatsoever: Hotmail continues to function reliably.
It's a PIA but I'm in the process of migrating my email service. "Skydrive" will have to go too.
Roy