We can't connect to Outlook at the moment, please try later.

Anonymous
2013-04-24T23:42:58+00:00

Outlook is terrible, I much prefer my old hotmail account.........and it's nothing to do with people not liking change. Since my Outlook conversion I've had problems with it being slow and the amount of time I get the message 'we can't connect to Outlook at the moment, please try later it's so frustrating when you want to do stuff.....what's going on Microsoft?????

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2013-07-06T12:53:26+00:00

    Yep I have the same problem and I'm sick of it too. I cannot view photo attachments either ,when I try my laptop just slows up and I get the message. It's **** compared with Hotmail, please bring it back . Outlook is not fit for purpose. I am seriously thinking of deserting to G/mail and Google chrome after 16 years of loyalty. Please help me sort it !!

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  2. Anonymous
    2013-07-08T06:20:44+00:00

    Hello SteveMilnes,

    Welcome to Microsoft Community. We are happy to help you with your concern.

    We understand that you are having issue with your Microsoft account. You said that you received an error message saying "We can't connect to Outlook at the moment. Please try again later."

    Since you encountering that error message, we recommend that you optimize your browser. This will serve as an initial troubleshooting that shouldn’t be overlooked. All bases should be covered, and browser efficiency should be ensured since Outlook.com is a browser dependent service. Check this link to do so.

    If you are having signing in issue please refer to this link "I cannot sign into my account. What can I do to solve this issue?", then follow the steps as one of the steps may help you get access to your account or tell you about a temporary problem that we may be having on our servers.

    If the issue still persists, please provide the following details about the issue:

    · Impacted Account

    · Link where you encountering the error message

    · Fiddler trace logs

    · Screenshot of the exact error

    We provided a link below that will give you step by step instructions on how to collect FiddlerCap traces.

    "How to help the Hotmail and Outlook.com support team collect FiddlerCap traces."

    Please attach the Fiddler trace logs and screenshot of the exact error on your reply.

    You can provide the details about the issue in the private message that we sent to you. We will look forward for your response. Your cooperation and patience is highly appreciated.

    Regards,

    Carissa J.

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