We can't connect to Outlook at the moment, please try later.

Yes, multiple browsers and 3 different PCs/laptops. It displays ok on my phone though.

Hi BellaB28,

We greatly appreciate your time and effort for getting back to us and for providing us more information about this issue.

In order for us to properly address your concern, please provide us the following that I have outlined below on your next reply:

• Affected email address
• Screenshot of your mailbox indicating that you cannot see the pictures
• Screenshot of your mail settings indicating that it is set to Show messages individually
• PCs Operating System and browser's version

Please refer to the private message area initiated by RoseKatrina_H where you can input the requested information in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.

With regards to the error message that you've encountered, please be informed that latency issues in Outlook.com should be fixed now. However, if the problem still persists, please refer to the thread created by Michael. O and please post this message “Please provide a private message area so I can submit all the information needed for your investigation.”

After doing so, one of our Support Specialists will then create a private message area for you so that you can provide all of the needed information that we will use for our investigation. Please be ready for the information asked by Jen_C on the first page and please provide it on the private message.

We look forward for your response on this matter.

I really haven't got the time and inclination to do this, sorry. Frankly it's rather irritating that you ask us to take these steps each time. I just get the newsletter sent to gmail instead, where it works regardless of conversation settings/browser/OS version.

Why for weeks now are the moderators messing individuals about asking for these checks when it is quite apparent from the numbers suffering this problem and for the time we have been now it is down to them and not to individuals computers , laptops , browsers or what they had for their dinners , none of us experienced this problem with Hotmail and do with outlook so it is by the powers of deduction down to the latter, no clever diagnostics required just common sense. So stop trying to tell numerous users they are using the wrong computer, the wrong browser or eating the wrong diet and sort your own shop out and go back to Hotmail and see what you have paid people to do it to convert it to outlook and failed to supply the goods. Stop telling us that outlook is good when it isn't , it is has been rushed into service as has several other programs solely to keep up with the tablets and windows phones, it is all going backwards and what MS want not what the end user wants.

Hi BellaB28, and jedrover,

We apologize for the inconvenience in accessing your account. Please be informed that the latency issue in Outlook.com should now be fixed. If you are still encountering the issue, please visit the link provided below for the steps that may help you in resolving it:

I’m experiencing latency issues in Outlook.com, what can I do to fix this?

You can also try the troubleshooting steps on the link provided below to know how to get the access to your account back:

I cannot sign into my account. What can I do to solve this issue?

If you have other questions or clarifications, please let us know.

Thank you.