We can't connect to Outlook at the moment, please try later.

Anonymous
2013-04-24T23:42:58+00:00

Outlook is terrible, I much prefer my old hotmail account.........and it's nothing to do with people not liking change. Since my Outlook conversion I've had problems with it being slow and the amount of time I get the message 'we can't connect to Outlook at the moment, please try later it's so frustrating when you want to do stuff.....what's going on Microsoft?????

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2013-04-24T23:48:25+00:00

    Hi Steve Dawes,

    We apologize for the inconvenience this issue has caused you. Let us help you to solve your issue with accessing your account. Please verify if you are getting the same error message "we can't connect to Outlook at the moment, please try later" when you access your account in a different browser or computer.

    If the issue persists, we would need you to provide us the following information for further investigation:

    • Affected email address
    • Type and version of the browser that you are using
    • Operating system of your computer
    • Account server

    To get our account server, please refer to the link below:

    How to determine which Outlook.com server you are on?

    I created a private message area where you could post the needed information.

    Note: To view the secure private section, you'll need to be signed in and click on the notification (which can be found at the top of the thread) that states "You have a private reply to this message. Click here to read it on our secure private message section.” or by clicking the "Private Messages" tab.

    Looking forward for your response.

    Thank you.

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  2. Anonymous
    2013-04-25T21:17:12+00:00

    I have the same problem. . Outlook.com sucks!

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  3. Anonymous
    2013-04-26T08:30:51+00:00

    I also have this problem, and I have weird freezes where I'm writing an email and suddenly can't type any more and the entire thing becomes unresponsive. This has also only happened since the switch from hotmail to outlook. I often can't even get the page to load, I just get a blank browser window. Different browsers don't seem to help.

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  4. Anonymous
    2013-04-26T21:04:05+00:00

    Hi GloriaBilic and Liz.M,

    Thank you for posting here in Microsoft Community.

    I'm happy to help you with your concern.

    If you are currently receiving errors and having issues navigating your mailbox in Outlook.com, please be informed that if you’re not using an updated browser, some parts of Outlook might not work and it might not display properly. In the meantime, please optimize your browser and refer to this article for more information on how to get the best browsing experience in Outlook.com.

    Which browsers are supported by SkyDrive, People and Outlook.com?

    Also, kindly check your account's server status by going to http://status.live.com so we could determine if there is an ongoing server maintenance.

    Should you have any other concerns, please let us know.

    Thank you.

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  5. Anonymous
    2013-05-03T06:38:27+00:00

    am sick sick sick of the message sorry cannot connect to outlook at the moment please try later, this has happend 8 times today... have been trying to received and send urgent emails and just cannot do it... it is getting worse,  far from you saving it is fixed... IT IS NOT

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