We can't connect to Outlook at the moment, please try later.

Browser: Chrome (kept up to date)

Since Hotmail was "upgraded" to "Outlook" the reliability of connection to the servers has simply COLLAPSED. To the extent that, after using Hotmail as a primary email account for at least 15 years, I intend to bail out and transfer to Gmail. The occasional problem (infrequent in the past) might be acceptable. The current ABOMINABLE and continual unreliability makes Outlook simply useless. 

I find it hard to believe that this problem continues to persist so long after it first appeared. As a retired IT professional I would have been fired if an application under my management manifested gross unreliability for such a protracted time.

Ironically in the past I have frequently recommended Hotmail/Outlook to my contacts on the basis of the clean interface and long term stability of the service. Egg on face. Currently I would suggest using even Yahoo (Yahoo!) in preference.

All this information gathering is totally unnecessary. If Hotmail worked without problems with what ever browser was being used and Outlook does not, then the problems are due to changes made by Microsoft - not by its users.

I've used the same XP pc to access Hotmail (3 accounts) for the last two years with few problems and not one instance of the "We can't connect to Outlook at the moment," message.

My advice, stop asking questions; you made, you fix it. And next time you make changes, fix it before you throw it into the ring.

In any reply, please post a link to the "Claims for Outlook Software Testers" page so that I can send in my claim.

Outlook is complete and utter garbage. Since the day they changed from Hotmail to Outlook all I get all day long is "We can't connect to Outlook at the moment. Please try again later." Then a minute later it works, then it doesn't, then it does.

This is untested junk and the Moderators here are utterly hopeless and will never provide a solution, as they won't admit the software is junk!

My advice, use Windows Live Mail - it's pretty much like the old Hotmail. Never use Outlook again, it's a disgrace.

It's not possible to go back to Windows Live Mail unfortunately, unless anyone can advise otherwise?

It does seem like it hasn't been tested - sooo frustrating. All over the forums people are complaining about outlook, and as yet there doesn't appear to have been any improvement, which is why I've given up. I gave them a chance to fix/improve it but there is only so long I can put up with it.

Outlook is complete and utter garbage. Since the day they changed from Hotmail to Outlook all I get all day long is "We can't connect to Outlook at the moment. Please try again later." Then a minute later it works, then it doesn't, then it does.

This is untested junk and the Moderators here are utterly hopeless and will never provide a solution, as they won't admit the software is junk!

My advice, use Windows Live Mail - it's pretty much like the old Hotmail. Never use Outlook again, it's a disgrace.

I'm very unhappy with the new outlook. I constantly get the message 'we can't connect.....' and also other issues like not displaying all my emails properly, and messages from senders that have been in my safe list for years suddenly going to my junk mail. I've marked them as safe numerous times and the same ones still get delivered to my junk - very annoying. I think worst of all though is the bland and ugly interface - I couldn't believe how rubbish it was when i first saw it and thought it must be some beta version or something. Anyway, I've finally given up and have started the laborious process of migrating everything to gmail, where I can have a lovely' ocean' theme and the choice of many others!' Very disappointing Microsoft - i have had my hotmail address for around 15 years and really didn't want to have to migrate to another address.