We can't connect to Outlook at the moment, please try later.

Anonymous
2013-04-24T23:42:58+00:00

Outlook is terrible, I much prefer my old hotmail account.........and it's nothing to do with people not liking change. Since my Outlook conversion I've had problems with it being slow and the amount of time I get the message 'we can't connect to Outlook at the moment, please try later it's so frustrating when you want to do stuff.....what's going on Microsoft?????

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2013-05-20T12:43:22+00:00

    "We can't connect to Outlook at the moment. Please try again later."

    I have been getting this daily for over two months. As it has not been rectified during this considerable time by Microsoft I am investigating other options. I hear that people are migrating from Outlook to Yahoo and Gmail. I am looking into doing the same.

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  2. Anonymous
    2013-05-20T09:37:45+00:00

    Me too. I think Microsoft have not thought this conversion to Outlook through. I have not been able to read my emails for two days now!!!

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  3. Anonymous
    2013-05-20T09:12:45+00:00

    clearing browser cache does absolutely nothing nor does anything else you so say have told us to do.  The problem is patently with microsoft outlook itself.  Hotmail so say changed to outlook as it was "better"  IT IS NOT........... you keep posting things for people to "try" how about you fix it so we don't spend hours sat trying to get our emails or send our emails and waiting for it to stop saying  we cannot connect to outlook at the moment, please try later.   THIS NEVER HAPPENED WHEN IT WAS HOTMAIL............ this outlook is a crock of shite

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  4. Anonymous
    2013-05-19T18:47:29+00:00

    I am using up to date browsers and have a good computer. The problem is with microsoft, not our browsers.

    Totally fed up with outlook now, it's completely unreliable and just wastes everybody's time because it is unusable.

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  5. Anonymous
    2013-05-17T00:34:27+00:00

    Hi everyone,

    We perfectly understand your sentiments about the new Outlook.com and how important for all of you to access your Microsoft account without any problem. Let me assist you on this matter and rest assured that I will definitely do my best to help you in rectifying this issue.

    In order for us to properly address your concern, please provide the following information that I have outlined below on your next reply:

    • Affected email accounts
    • Exact link where did you access your Microsoft account
    • Screenshot of the exact error message that you received
    • A copy of FiddlerCap traces
    • Computer OS & browser version

    I've provided a private message where you can input those information in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.

    Just to let you know, FiddlerCapis a free web debugging proxy which logs all HTTP(s) traffic between your computer and the Internet.

    For the meantime, as a workaround, you can set up your Microsoft account to access it using popular mail apps. Please visit the article provided below for more information about this:

    Send and receive Outlook.com email from an app

    We await to hear from you and look forward to resolving this issue as soon as possible.

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