We can't connect to Outlook at the moment, please try later.

Anonymous
2013-04-24T23:42:58+00:00

Outlook is terrible, I much prefer my old hotmail account.........and it's nothing to do with people not liking change. Since my Outlook conversion I've had problems with it being slow and the amount of time I get the message 'we can't connect to Outlook at the moment, please try later it's so frustrating when you want to do stuff.....what's going on Microsoft?????

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2013-06-13T18:06:00+00:00

    Hi,

    It is possible that the other version of browsers meet the free other email services requirements, which is why they're not experiencing any issues.

    For more information on how to get the best browsing experience in Outlook.com, kindly refer to this article.

    Which browsers are supported by SkyDrive, People and Outlook.com?

    If you're still receiving the same error message, please provide us the following information in the private message area for investigation.

    > Affected email address

    > Link where you encounter the issue

    > Fiddler trace log

    > Screenshot of the error

    Note: You need to log in your Microsoft account to view the private message area.

    We are looking forward to your reply.

    Thank you.

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  2. Anonymous
    2013-06-12T08:03:02+00:00

    This is getting irritating now - as others have said it clearly has nothing to do with our browsers! Even if it did, how is it that all other free email services work fine whatever type or version of browser is used?!

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  3. Anonymous
    2013-06-12T02:41:32+00:00

    Hi everyone,

    We apologize for the inconvenience this issue might have caused you. If the error "We can't connect to Outlook at the moment, please try later." is not yet resolved in your account, please follow the troubleshooting steps below so we can further isolate the issue.

    * Check service status to ensure that there are no server issues hosting your account, to do this please sign in here https://status.live.com/.

    * Delete cookies/temporary Internet files or optimize browser by following the steps on this link. This will clean up unnecessary clutter and improve your browser's performance.

    * Upgrade your default browser  to its latest version to ensure its optimum performance and to make sure that this is not contributing to the issue.

    If the above steps did not resolve the issue, please provide us with the following information.

    · Does the issue occur when using other **Outlook.com supported browser**?

    · Does the issue occur when using another computer?

    · Does the issue occur when using different Outlook.com account on the same browser/computer?

    We look forward to your response. We would be happy to help you further.

    Thank you,

    Cherry

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  4. Anonymous
    2013-06-09T10:39:48+00:00

    Not true as just this message again after loging off and signing again.

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  5. Anonymous
    2013-06-09T09:54:44+00:00

    It's not resolved - I received the message again just now.

    Luckily gmail doesn't have this issue.

    I agree with you it's not fixed, I still keep getting it.

    Thinking of swapping to Gmail myself when I find time to let all my contacts know that I have changed - it's very annoying as I use my present e-mail for my job!!!!!

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