We can't connect to Outlook at the moment, please try later.

it is almost July and it is not resolved. I too am sick to death of being told to clear the cache or force a complete refresh blah blah. its a nice new laptop with everything updated regularly. Hotmail worked just fine with very rare disruptions.  I get disruptions with outlook regularly all day every day. I didnt have to clear my cache 20 times a day for hotmail. its not us.. its not our browsers or our computers. outlook has issues and you didnt sort them out before inflicting it on us. My hotmail account is 20 years old and suddenly i am being forced to look for another service.

its shameful. Shame on you Microsoft.

Hi Roy,

I understand that you are also experiencing latency and navigation issues. I'd be glad to assist you on this matter.

Thank you for providing additional information regarding your concern. Please be informed that the reason why we are asking you to try to use other browsers/computers is not only to exhaust the possible troubleshooting steps but to isolate the issue as well so that we can facilitate our next actions.

We recognize that this issue was due to misconfiguration of network. Incorrect network settings were rolled back to restore the service, though.

We had a server maintenance and it should be fixed now. However, this issue has been continually reported and we have received replies and feedbacks from users that it has been resolved by simply deleteing their browser's cache & cookies and by upgrading their browsers to the latest version. Some did not experience the same issue anymore when they tried to use other computers and/or browsers.

Please confirm if you already tried to optimize your browser to make sure that it isn’t contributing to this issue. This will also serve as an initial troubleshooting step to improve browser performance. After optimizing, re-launch your browser and check if you encounter the same problem.

It is also highly recommended that you upgrade your browser to the latest version. To get the best browsing experience for SkyDrive, People and Outlook.com, please refer to this link.

Now, if the above solutions did not seem to work for you, kindly provide the needed information on the Private Message area (these were asked by Dhenz S.) so that we can have a deeper look on this. Click on "You have a private reply to this message" link just above your post to view the message (page 2 of this thread). Please make sure that you are signed in to your Microsoft account to be able to see it.

Your patience, cooperation and understanding on this is highly appreciated, Roy. We look forward to working with you to resolve this issue.

Thank you.

Regards,

Jeffrey_T

Hello everyone,

 

I understand that you are encountering error messages when you're on your Outlook.com account and you are experiencing latency when opening an email message. Let me help you with your concern.

 

As whta previously mentioned by my co-moderators, this issue has been fixed. If I may ask, have you tried their suggestion to optimize and update the browser that you are using? If you already done this and the issue persist, I would suggest that you check for the anti virus installed on your PC or any security software that you have. Try to disable it if you have any of these as there are instances where these softwares or programs prevent Outlook.com to excute properly.

 

Kindly see if the same issue persist after doing so. Let us know for any results.

 

Thank you.

I am using Win 7/64, patched up to date with an AMD 6-core processor on 8gb of ram. The browser is Chrome.  It is automatically updated. As for anti-virus as a cause, I am using Avast which is widely used, well regarded, and has proved reliable, trouble-free and not conflicting with anything else. Are you seriously suggesting that I disable (or change) the AV software... ? I am using Zone Alarm free firewall; OS firewall is set to off. Clearing the browser cache makes no difference.

This is an INTERMITTENT problem. As such I think it's extremely unlikely to be local. In any case, given that previously Hotmail was unfailingly reliable, the likely conclusion is that the problem is with Outlook's code and not a localised configuration problem. There seem to be a number of users reporting identical problems. In addition I personally know of two other users experiencing identical faults.

I have not yet experimented with IE as a browser as I don't want to have to use TWO browsers as a workaround. Is it beyond Microsoft's capabilities to set up some test systems to reproduce this fault? Beggars belief.

EDITED

The problem isn't just login and loading. It's everything that requires access to your servers. Opening different folders, sending mail, uploading files.

Roy

Hello everyone,

I understand that you are encountering error messages when you're on your Outlook.com account and you are experiencing latency when opening an email message. Let me help you with your concern.

As whta previously mentioned by my co-moderators, this issue has been fixed. If I may ask, have you tried their suggestion to optimize and update the browser that you are using? If you already done this and the issue persist, I would suggest that you check for the anti virus installed on your PC or any security software that you have. Try to disable it if you have any of these as there are instances where these softwares or programs prevent Outlook.com to excute properly.

Kindly see if the same issue persist after doing so. Let us know for any results.

Thank you.

It simply gets worse. Now it sometimes takes several minutes for Outlook to load. Then several minutes dormant whilst attempting to open a mail from the inbox.

As someone who used to manage custom software (pre-press; newspaper industry) I would have been fired long ago if an application that was my responsibility was this unserviceable for this length of time.

Almost incredible (almost...) for a company of the scale and reputation of Microsoft. Hang on, what did I just say?

roy