We can't connect to Outlook at the moment, please try later.

Hi BellaB28,

We greatly appreciate your time and effort for getting back to us and for providing us more information about this issue.

In order for us to properly address your concern, please provide us the following that I have outlined below on your next reply:

• Affected email address
• Screenshot of your mailbox indicating that you cannot see the pictures
• Screenshot of your mail settings indicating that it is set to Show messages individually
• PCs Operating System and browser's version

Please refer to the private message area initiated by RoseKatrina_H where you can input the requested information in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.

With regards to the error message that you've encountered, please be informed that latency issues in Outlook.com should be fixed now. However, if the problem still persists, please refer to the thread created by Michael. O and please post this message “Please provide a private message area so I can submit all the information needed for your investigation.”

After doing so, one of our Support Specialists will then create a private message area for you so that you can provide all of the needed information that we will use for our investigation. Please be ready for the information asked by Jen_C on the first page and please provide it on the private message.

We look forward for your response on this matter.

Yes, multiple browsers and 3 different PCs/laptops. It displays ok on my phone though.

Hi BellaB28,

We would like to ask for additional details with regard to the issue that you have encountered when viewing the images included in an email message. Please provide the answer to the following questions on your next post:

• Did the same issue occur when you use different browsers in accessing those emails?
• Do you encounter the same issue when accessing your account to view the emails on another computer?

Regarding the issue with receiving an error message, 'We can't connect to Outlook at the moment', please verify if it persists regardless of the browser, computer, and account that you use. If so, please provide the details that I have asked in the Private Message tab for us to investigate the issue on our end.

Note: You need to sign into this website using your Microsoft account and click the link that states, "You have a private reply to this message..." or click Private Messages across All Replies in order to see the tab.

Thank you.

That didn't work, because my settings under 'group by conversation and preload messages' are already set to show messages individually. The sender is already on my safe list and has been for years.

Hi,

Let me help you with your concern about the issues that you have encountered on Outlook.com.

@Roy\_C,

I understand that you cannot attach files on your emails using Internet Explorer 10 and Google Chrome.

I suggest that you visit this thread for additional information and other troubleshooting steps to follow. If after doing the steps provided and the issue persist, kindly post your concern on that thread so that you can get further assistance with your issue.

Kindly include the information below when posting:

1.       Impacted/Affected Email Address

2.       Type and version of your browser

3.       Operating System

4.       Which device were you using when you faced this issue (PC, laptop, phone, Surface etc)

5.       Please provide a brief description of the issue. We need to know whether you're viewing,

          downloading/uploading, etc. the attachment.

6.       For users who clicked the upgrade button, we would like you to verify if you're using HTTPS

          settings. To check this, you just have to look at the URL on the address field.

7.       Did you change any settings on your account and browser before you encountered this problem?

@BellaB28,

If you cannot see the pictures on the emails that has been sent to you, make sure that these senders are included on your safe senders list and you are not on conversational threading when viewing your emails. To check if you have enabled this feature on your account, kindly follow the steps below:

1. Sign in to using your Microsoft account.
2. Click on the 'gear icon' located at the top right part of the screen.
3. From the options choose More mail settings.
4. Under Reading email, chooseGroup by conversation and preload messages.
5. On Conversation settings, chooseShow messages individually.
6. Click Save.

I hope that this was helpful. Let us know if you need further assistance.

Thank you.