We can't connect to Outlook at the moment, please try later.

Hi BellaB28,

We would like to ask for additional details with regard to the issue that you have encountered when viewing the images included in an email message. Please provide the answer to the following questions on your next post:

• Did the same issue occur when you use different browsers in accessing those emails?
• Do you encounter the same issue when accessing your account to view the emails on another computer?

Regarding the issue with receiving an error message, 'We can't connect to Outlook at the moment', please verify if it persists regardless of the browser, computer, and account that you use. If so, please provide the details that I have asked in the Private Message tab for us to investigate the issue on our end.

Note: You need to sign into this website using your Microsoft account and click the link that states, "You have a private reply to this message..." or click Private Messages across All Replies in order to see the tab.

Thank you.

That didn't work, because my settings under 'group by conversation and preload messages' are already set to show messages individually. The sender is already on my safe list and has been for years.

Hi,

Let me help you with your concern about the issues that you have encountered on Outlook.com.

@Roy\_C,

I understand that you cannot attach files on your emails using Internet Explorer 10 and Google Chrome.

I suggest that you visit this thread for additional information and other troubleshooting steps to follow. If after doing the steps provided and the issue persist, kindly post your concern on that thread so that you can get further assistance with your issue.

Kindly include the information below when posting:

1.       Impacted/Affected Email Address

2.       Type and version of your browser

3.       Operating System

4.       Which device were you using when you faced this issue (PC, laptop, phone, Surface etc)

5.       Please provide a brief description of the issue. We need to know whether you're viewing,

          downloading/uploading, etc. the attachment.

6.       For users who clicked the upgrade button, we would like you to verify if you're using HTTPS

          settings. To check this, you just have to look at the URL on the address field.

7.       Did you change any settings on your account and browser before you encountered this problem?

@BellaB28,

If you cannot see the pictures on the emails that has been sent to you, make sure that these senders are included on your safe senders list and you are not on conversational threading when viewing your emails. To check if you have enabled this feature on your account, kindly follow the steps below:

1. Sign in to using your Microsoft account.
2. Click on the 'gear icon' located at the top right part of the screen.
3. From the options choose More mail settings.
4. Under Reading email, chooseGroup by conversation and preload messages.
5. On Conversation settings, chooseShow messages individually.
6. Click Save.

I hope that this was helpful. Let us know if you need further assistance.

Thank you.

Another issue since the downgrade to outlook is that not all emails display correctly. For years I've been receiving a weekly email from a travel company which displays their 'photo of the week'. As soon as my account changed to outlook, the email has arrived blank, but there is no notification to say the image has been stripped. I was about to write to the company to advise there was a problem with their newsletter; good job I didn't as I subscribed using my gmail account and hey presto, the email image displays perfectly. Come on Microsoft, don't tell me you can't even do a simple thing like display a small image in an email properly. I'm also still having daily occurrences of 'we can't connect to outlook at the moment', and yes all my browsers are optimised, etc etc.

What is it with you guys?

This service just gets worse and worse and worse. Now it usually (but not always) refuses to upload PDF files - we're talking files <200k here. The appalling sluggishness I can just about endure but this is about the last straw.

CHECK THE BL**DY LOGS on my account and you'll be able to see the repeated failures on the uploads. The same files can be sent via Skydrive - and of course via Gmail, which works properly.

Unfortunately having used HM almost since it's inception my email address is so widely propagated that changing it is a major PIA. But that's what I, and thousands of others, are going to have to do.

FIX IT, FIX IT, FIX IT, FIX IT, FIX IT, FIX IT, FIX IT, FIX IT, FIX IT

Would PLEASE help? If so PLEASE FIX IT!