I Can't Access My Hotmail Inbox

Anonymous
2013-08-05T11:01:29+00:00

When I sign into my account I cannot see my inbox.

I get the Microsoft account page containing the Overview, Notifications etc, but cannot see any way to access my emails.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-01-20T14:17:39+00:00

    I can't see my inbox, but was forced to go through security code verification and then could only access profile, etc. but still not my inbox.  I finally had to open a different browser to see my account, very frustrating.  Now I have to have two browsers if I want to see it, since the browser it does open is worse.  Please fix!!!

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  2. Anonymous
    2015-01-22T08:11:14+00:00

    I am having the same problem as EVERYONE else here, for months now I have been having terrible trouble accessing my emails because I get bounced directly to the account management page (or security code verification) with no link or anything to take me to my emails.

    I HAVE PERFORMED THE SECURITY CHECK MULTIPLE TIMES IN THE LAST FEW MONTHS AND STILL IT DECIDES IT WON'T LET ME ACCESS MY EMAILS!!!!

    I use the same PC, the same browser and the same IP. This problem obviously comes from a badly implemented and programmed system - NOT FROM USER INCOMPETENCE!!!!

    When are MICROSOFT going to fix this problem?!?! This thread is already SIX months old and NOTHING has been fixed!!!!!!

    What is worse is I have two hotmail accounts and each one references the other to send security codes to - this was never advised against when I declared these addresses. The first problem with that is when I have to do the security check I have to completely LOG-OUT of one account to get the code for the other and that cancels the code process and then you must send a new code...

    But MORE importantly as is happening AGAIN now I am locked out of BOTH my accounts... so what on earth am I supposed to do?!!

    I NEED TO ACCESS MY HOTMAIL ACCOUNT ******@hotmail.fr TODAY!!!! 

    With more and more people purchasing, paying bills, looking for jobs and much more besides online, being randomly and unexpectedly locked out of ones email account can have devastating consequences and bring about real-world financial cost to customers.

    YOU NEED TO FIX THIS NOW!!!!!

    <Phone number removed for Privacy>

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  3. Anonymous
    2015-01-22T10:19:46+00:00

    I had trouble signing into my Microsoft account.  Changed password successfully.  Then on my iPhone & ipad I can't access my emails via hotmail, because it says password or user name incorrect?? Please help!!! Very fustrating

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  4. Brian Tillman [Outlook MVP 2007-2019] 25,915 Reputation points
    2015-01-22T13:16:50+00:00

    Do you have two-step verification enabled?  If so, you'll need to generate an app password.  See http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification

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  5. Anonymous
    2015-01-24T20:38:05+00:00

    I have this issue too, I have always used this pc I can see account details but can no longer see my mailbox. Switching to gmail now. This is a major hassle.

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