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When I sign into my account I cannot see my inbox.
I get the Microsoft account page containing the Overview, Notifications etc, but cannot see any way to access my emails.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Are you saying that when you connect to http://mail.live.com/ you don't see a login page?
> Our inboxes are NOT BLOCKED we just can't find anywhere to click that says INBOX!
Are you saying that when you log into http://mail.live.com/ you don't see the folder "Inbox", along with your other folders, in the left-hand folder list?
When I sign in I see everything in your picture except the list of messages on the right. I see the entire folder list on the left, Inbox, Junk, Drafts, etc., and the number of items contained in each ("Deleted: 138"), but nothing is viewable on the right-hand side of the screen when I click on a folder in the left-hand list, it's all blank space there. If I select any folder other than Inbox, "Empty folder" appears to the right of "New" on the top line. It's not a problem signing in, and apparently not some security issue, either, because I can actually write and send an e-mail after I hit the New button on the top line. But once the message is sent, I can't see that message in my Sent folder, even though it's there, because the list of sent messages won't display on the right side of the screen like they should when I select the Sent folder from the left-hand list.
This problem began for me two days ago. I'm using my computer at home and don't have a phone or any other device that has internet access. Anything else I can tell you?
Have you tried clearing out your browser's cache and cookies and then trying again?
Yes, Brian, I tried that repeatedly, cleared cache and cookies and history, but no luck.
Along with the New mail button, the other thing that's working correctly is the Search option at the top left. I can search my Inbox and a list of messages will display on the left-hand side, but there's still nothing but blank space on the right-hand side of the screen where the list of messages would normally appear.
Another thing that seems to be working is the Delete button. I had 138 messages in my Deleted folder today. When I selected the Deleted folder in the left-hand list, "Empty folder" appeared to the right of the New button at top, and then, same as always, I was asked to confirm that I wanted to remove all the messages in the folder after I clicked to delete them. Now the Deleted folder in the left-hand list has no messages in it. So, it appears that all my messages are still there, and are searchable and can be removed, but cannot be seen as they should be on the right side of the screen.