I Can't Access My Hotmail Inbox

Hello Ladan_1122,

We appreciate your time for posting your concern here in Microsoft Community.

I recognized that you're having an issue viewing your emails using your computer. I'm glad to help you resolving this concern. Based from what you've shared, it appears that your inquiry is related to a browser issue. If in case the issue still persists, it would be better if you could provide us the results of the troubleshooting steps that was provided by my colleague (Jeffrey_T) on the above post so we can give the proper resolution.

We look forward to hearing from you.

Hey Jeffrey - I just tried opening my Hotmail account on my desktop and I get the following URL with a blank window (my Inbox appears and then disappears!):  https://blu170.mail.live.com/default.aspx?id=64855&owa=1&owasuffix=owa%2f

Can you tell me what's going on?  FYI I have no problem getting Hotmail messages on my iPad or phone.

Many thanks.

L

Hi K-Low,

Welcome to Microsoft Community.

I understand that you are having problem accessing your Inbox. Let me assist you on this matter and rest assured that I will do my best to help you sort this out.

We would like to ask a few questions so we can isolate the issue that you are encountering. Please reply with the answers to the following questions:

• Does this happen when you try accessing your account from the same computer with a different browser?

• Have you tried it on a different computer?

It is possible that you are experiencing this issue because of your browser. It would be best if you optimize your browser to make sure that it isn’t contributing to this issue. This will also serve as an initial troubleshooting step to improve browser performance. After optimizing, re-launch your browser and check if you encounter the same problem.

If your Inbox seems to be blocked, we recommend you sign in to your account via https://mail.live.com/ to re-enable it.

We would also highly appreciate if you could provide additional information and an exact error message (if any) that you are receiving so that we can facilitate our next actions.

The additional information you’ll provide will help us investigate the issue and facilitate our next actions. Please do let us know how you get on and somebody will work with you if the issue continues.  

Regards.