I Can't Access My Hotmail Inbox

Hi Sylvia,

I understand your frustration with regards to being unable to access your emails. Let me assist you with your concern.

Please be informed that Policy bar is a prompt/interrupt that detects customers that have not verified any  security proofs (i.e. alternate email address and/or mobile phone) in the account within the last 6 months. The interrupt is experienced upon sign in.

Customers will be given an option to skip this process for 7 days but if customer failed to verify the account after this period, they will be locked out from accessing  the account. The customer is required to comply and verify it by updating the  security information on the account. For more information why do you need to add security information, you may visit this **link**.

The nature of your issue may contain personal or sensitive information of your account that can't be  discussed in the forum, I suggest that this be addressed through a secured  environment for your privacy and ease of access to our moderator's reply. Please go to this **link** to get help on your issue.

Your patience is highly appreciated.

Thank you!

This is becoming beyond annoying. How is it that when you sign into your email for some reason you don't have access to your inbox?! My daughter missed turning in her essay for school because she couldn't access her inbox to turn it in. You guys ask to enter codes and when we do they don't work then when they finally do work I keep getting sent back to the same account page when all I want is access to my email. Where is my inbox? Where are all my emails? I sign in from the same computer i created the email so why would a computer be an issue. This is getting ridiculous. Why do we have to enter all of this "security" information for? My email has not been hacked! What do I need to do to stop having to enter dumb codes and how do I sign in to my email and actually get my inbox on the screen? Please let me know if that is not possible. I dont want to deal with anymore security **** I just want to check my email.

Hi ritu ahooja anand kamal and asgharmazhari,

We sincerely apologize for not being able to respond in a timely manner.

@ritu ahooja anand kamal,

I perfectly respect your thoughts and I completely understand how you feel. Let me see what I can do to help you with your concern.

Based on the information that you have provided, it appears that you're having difficulties accessing or signing into your account. Since you have done the account verification process and you're still unable to access your account, it would be best to get in touch with our Microsoft Account Support team. Rest assured that they are the people that handles account related issues including sign in issues, account verification and account security. They can definitely give you the best options on how to get back into your account. You can reach them by submitting a private support request **here**. You must be able to sign in with a Microsoft account to contact support and create a support request. If you can't sign in with your Microsoft account, create a temporary account on this **link**.

Note: Please be informed that all issues with regard to Microsoft Accounts will be pointed to fill up a secure form for the reason that the Microsoft Account forum has been removed from Microsoft Community.

@asgharmazhari,

Just to clarify, are you able to sign into your account and you're just unable to see your mailbox?

If you are able to sign into your account and were just unable to your emails, kindly follow the instructions provided by the previous moderator above and let us know the results so we can move on to our next troubleshooting step.

On the other hand, if you are unable to access or sign into your account, please refer to the links that I have provided to ritu ahooja anand kamal above to get in touch with our Microsoft Account Support team so they can also give you other options on how to get back into your account.

Feel free to post back if you have any questions or clarifications.

Thank you.

Hello I can,t open my mail box it,s seems to be locked i will be thank you for your helping.

I'm at my wits end with Hotmail. So often i get locked into my account details (where I had no intention of going) and have no way to access my inbox despite the verification having been done that it is my account. It does not clear up sometimes for a day or two. Please help its very frustrating to waste so much of time on one email address.