I Can't Access My Hotmail Inbox

Hello Experts:

a few days ago my movil device was stolen so i started changing all my passwords. in the case of my microsoft account i tried to change the password but had forgoten even the email i used as alternate. so i setup another one... i now remember that old alternate email and am able to receive information like codes and things. but my email is blocked and can only show manage account settings, not my actual inbox.

I went looking for answers and saw an option in a microsoft page where i put some information like my name, recent email whom i have been communicating, subjects etc,,, and have to wait for 24 hours im up to it but since an email regarding flying tickets is there if the would be another way to do it.

i received a code following this format xxxxx-xxxxx-xxxxx-xxxxx-xxxxx is this code helpful to unblock my account and see my emails.

Thank you for any help i may receive.

ill be checking since i may not be able to receive a notification.

Hi Sylvia,

I understand your frustration with regards to being unable to access your emails. Let me assist you with your concern.

Please be informed that Policy bar is a prompt/interrupt that detects customers that have not verified any  security proofs (i.e. alternate email address and/or mobile phone) in the account within the last 6 months. The interrupt is experienced upon sign in.

Customers will be given an option to skip this process for 7 days but if customer failed to verify the account after this period, they will be locked out from accessing  the account. The customer is required to comply and verify it by updating the  security information on the account. For more information why do you need to add security information, you may visit this **link**.

The nature of your issue may contain personal or sensitive information of your account that can't be  discussed in the forum, I suggest that this be addressed through a secured  environment for your privacy and ease of access to our moderator's reply. Please go to this **link** to get help on your issue.

Your patience is highly appreciated.

Thank you!

Wow, JR_N... This was THE MOST HELPFUL post on this whole forum I would say. Just one question: once your account is locked what can you do got unlock it? 

Thanks!

Okay, I had the same issue since December and I had not changed anytghing myself.  I researched and could not find any answers from Microsoft. I got really feed up. 

Finally I looked at any updates I had in Decemeber anf found in December I had 3 updates dated the 6th /10th and 18th December.

I rolled back to the 6th earliest date and hey presto it fixed the issue.  What really surprises me is that Microsoft are unaware what impact their updates are having and would like to know what testign goes into their updates. 

Next problem is that my computers are setup to download automatically for obviously security reasons but how can I trust their will be no other issues,.

Recently another security update caused a huge impact on a service I provide for a client (yes I am IT provider).  This cost us money for loss of service.

Frustrated massiviliy.

You should be more descriptive of the symptoms.  Tell us exactly what you're doing, with what programs and versions of those programs you're using, and exactly what happens when you try.

I can't get into hotmail at all .lois