I Can't Access My Hotmail Inbox

Anonymous

When I sign into my account I cannot see my inbox.

I get the Microsoft account page containing the Overview, Notifications etc, but cannot see any way to access my emails.

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268 answers

Anonymous

2016-11-20T03:36:38+00:00

i got the same problem and this is the what i see

:-(

Something went wrong

Access to your account has been turned off.

It looks like the Terms of Use may have been violated. To have our support team look into this, please click the link below.

More information
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Anonymous

2016-10-28T10:39:26+00:00

when is someone from MICROSOFT going to resolve this problem for all of us in this situation???
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Anonymous

2016-10-14T15:32:53+00:00
Hi K-Low,

Welcome to Microsoft Community.

I understand that you are having problem accessing your Inbox. Let me assist you on this matter and rest assured that I will do my best to help you sort this out.

We would like to ask a few questions so we can isolate the issue that you are encountering. Please reply with the answers to the following questions:

• Does this happen when you try accessing your account from the same computer with a different browser?

• Have you tried it on a different computer?

It is possible that you are experiencing this issue because of your browser. It would be best if you optimize your browser to make sure that it isn’t contributing to this issue. This will also serve as an initial troubleshooting step to improve browser performance. After optimizing, re-launch your browser and check if you encounter the same problem.

If your Inbox seems to be blocked, we recommend you sign in to your account via https://mail.live.com/ to re-enable it.

We would also highly appreciate if you could provide additional information and an exact error message (if any) that you are receiving so that we can facilitate our next actions.

The additional information you’ll provide will help us investigate the issue and facilitate our next actions. Please do let us know how you get on and somebody will work with you if the issue continues.

Regards.
```
HiThis error message shows after loading up when I tried to openient-request-id: A03311CD538C4E649DB66461F08762C8_1476458640980
X-OWA-Error: SDServerErr;null
X-OWA-Version: null
X-FEServer: null
X-BEServer: null
Date: 10/14/2016 3:24:09 PM
```
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Anonymous

2016-10-14T13:54:43+00:00

i've actually re-installed Firefox and my email is working fine. I did try to open it on incognito using chrome and it worked there as well. So not sure what's going on with Chrome, but I guess I'm back to using Firefox for now.

Thanks for the reply
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Anonymous

2016-10-14T09:18:26+00:00

I can not see the sent emails on hotmail account.

Sent items is disabled
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