I Can't Access My Hotmail Inbox

Hello Ladan_1122,

We appreciate your time for posting your concern here in Microsoft Community.

I recognized that you're having an issue viewing your emails using your computer. I'm glad to help you resolving this concern. Based from what you've shared, it appears that your inquiry is related to a browser issue. If in case the issue still persists, it would be better if you could provide us the results of the troubleshooting steps that was provided by my colleague (Jeffrey_T) on the above post so we can give the proper resolution.

We look forward to hearing from you.

I cannot read any emails. It goes to the site but there is nothing there.

Hi, 

Thank you for taking time to share your thoughts with us.  Microsoft is gearing towards changes that will give Microsoft account users the best online experience. Inherent of these changes are the pros and cons. If you like, you can go to our Feedback  page and tell us what you think will suit to your preferences as a valued customer. This will motivate Microsoft to find more ways to meet those needs/demands from the customers.

Regards.

I'm at my wits end with Hotmail. So often i get locked into my account details (where I had no intention of going) and have no way to access my inbox despite the verification having been done that it is my account. It does not clear up sometimes for a day or two. Please help its very frustrating to waste so much of time on one email address. 

Why can't hotmail be more user-friendly and simply have an access point, (as Gmail does) from the account page, so that once the account is verified we can go straight to our mail. Please suggest it to them. Thanks.:)

Hi ritu ahooja anand kamal and asgharmazhari,

We sincerely apologize for not being able to respond in a timely manner.

@ritu ahooja anand kamal,

I perfectly respect your thoughts and I completely understand how you feel. Let me see what I can do to help you with your concern.

Based on the information that you have provided, it appears that you're having difficulties accessing or signing into your account. Since you have done the account verification process and you're still unable to access your account, it would be best to get in touch with our Microsoft Account Support team. Rest assured that they are the people that handles account related issues including sign in issues, account verification and account security. They can definitely give you the best options on how to get back into your account. You can reach them by submitting a private support request **here**. You must be able to sign in with a Microsoft account to contact support and create a support request. If you can't sign in with your Microsoft account, create a temporary account on this **link**.

Note: Please be informed that all issues with regard to Microsoft Accounts will be pointed to fill up a secure form for the reason that the Microsoft Account forum has been removed from Microsoft Community.

@asgharmazhari,

Just to clarify, are you able to sign into your account and you're just unable to see your mailbox?

If you are able to sign into your account and were just unable to your emails, kindly follow the instructions provided by the previous moderator above and let us know the results so we can move on to our next troubleshooting step.

On the other hand, if you are unable to access or sign into your account, please refer to the links that I have provided to ritu ahooja anand kamal above to get in touch with our Microsoft Account Support team so they can also give you other options on how to get back into your account.

Feel free to post back if you have any questions or clarifications.

Thank you.