I Can't Access My Hotmail Inbox

This is becoming beyond annoying. How is it that when you sign into your email for some reason you don't have access to your inbox?! My daughter missed turning in her essay for school because she couldn't access her inbox to turn it in. You guys ask to enter codes and when we do they don't work then when they finally do work I keep getting sent back to the same account page when all I want is access to my email. Where is my inbox? Where are all my emails? I sign in from the same computer i created the email so why would a computer be an issue. This is getting ridiculous. Why do we have to enter all of this "security" information for? My email has not been hacked! What do I need to do to stop having to enter dumb codes and how do I sign in to my email and actually get my inbox on the screen? Please let me know if that is not possible. I dont want to deal with anymore security **** I just want to check my email.

Hi K-Low,

Welcome to Microsoft Community.

I understand that you are having problem accessing your Inbox. Let me assist you on this matter and rest assured that I will do my best to help you sort this out.

We would like to ask a few questions so we can isolate the issue that you are encountering. Please reply with the answers to the following questions:

• Does this happen when you try accessing your account from the same computer with a different browser?

• Have you tried it on a different computer?

It is possible that you are experiencing this issue because of your browser. It would be best if you optimize your browser to make sure that it isn’t contributing to this issue. This will also serve as an initial troubleshooting step to improve browser performance. After optimizing, re-launch your browser and check if you encounter the same problem.

If your Inbox seems to be blocked, we recommend you sign in to your account via https://mail.live.com/ to re-enable it.

We would also highly appreciate if you could provide additional information and an exact error message (if any) that you are receiving so that we can facilitate our next actions.

The additional information you’ll provide will help us investigate the issue and facilitate our next actions. Please do let us know how you get on and somebody will work with you if the issue continues.  

Regards.

Hello I can,t open my mail box it,s seems to be locked i will be thank you for your helping.

I'm at my wits end with Hotmail. So often i get locked into my account details (where I had no intention of going) and have no way to access my inbox despite the verification having been done that it is my account. It does not clear up sometimes for a day or two. Please help its very frustrating to waste so much of time on one email address.

Hey Jeffrey - I just tried opening my Hotmail account on my desktop and I get the following URL with a blank window (my Inbox appears and then disappears!):  https://blu170.mail.live.com/default.aspx?id=64855&owa=1&owasuffix=owa%2f

Can you tell me what's going on?  FYI I have no problem getting Hotmail messages on my iPad or phone.

Many thanks.

L