Hi,
We appreciate your time and effort for getting back to us.
Before we proceed, I need more information to help you better.
1. How are you trying to access your account? Is it through the Microsoft Office Outlook or Mail app or Mail Client or Outlook.com/Outlook Mail
(Preview)/Outlook Mail web based interface?
2. If you are accessing your account through a web browser then, from which web browser are you trying to access your account?
3. When you say ‘My @live.com email is gone.
I do not have a Hotmail account’, what do you mean by that?
4. Can you please provide us the brief description about the issue?
To know which email system you are using, refer to the following Wiki article created by JMH3143. (MS - MVP) on
**Email Systems... Differences explained**.
Reply with the necessary information and we will be glad to assist you further.