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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am using Outlook.com on Windows 7 (SP1) and IE10 (with latest update.)
Language is set to English UK.
The font keeps changing when I send an email.
No matter what font and size I use this problem occurs.
I type an email and it looks fine and then I send it.
However, when I see it in the sent folder, the font on some lines or paragraphs has changed - normally to a smaller size.
If I paste anything from a Word Document, the problem is even worse.
I have sent myself emails from Outlook.com using another account and email client to receive them and the emails look terrible and very unprofessional.
I have tried every solution suggested on the internet clear IE temporary files etc. uninstall Silverlight - but to no avail.
I have used Google Chrome browser - same problem.
Until I can resolve this, I am using eM Client software to send and received my outlook.com emails.
Is anyone aware of this problem please and any potential solutions.
Thank you.
Configuring preferences and options in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Re installed Silverlight.
However, after a few uses the problem re-occurred.
Will stop using web mail and use a desktop client until the matter gets resolved.
Thanks however - for help thus far.
Many thanks.
I will reinstall Silverlight again and see if this does the trick.
It never happens with other webmail services, so it may be peculiar to Microsoft
software issues.
I was able to fix the problem by downloading the current version of Silverlight. :)
I have already done all of this but to no avail.
I thought I had explained all this from the start.
Outlook.com is a Microsoft product and as such should not be vulnerable to these
problems using up to date other Microsoft products.
It doesn't happen with other webmail - say Yahoo, G Mai,l GMX etc. only with Microsoft.com. It never happened with Hotmail either.
There is obviously something amiss with the new Microsoft.com product.
Various forums on the internet are full of such comments.
Thank you
Hi Grand808 and potterbrain,
We apologize for inconvenience that you are experiencing right now. Let me assit you with your concern. We understand that you're unable to set your preferred Font settings. As a workaround, you can highlight your email and changed it to your preferred Font settings.
For initial troubleshooting step, we advise that you optimize your browser to make sure that it is not causing the issue.
Please also make sure that the browser you are using is up to date. To know the list of the supported browsers by Outlook.com, you can check the article below:
Which browsers are supported by SkyDrive, People and Outlook.com?
If you are still encountering this issue, we are requesting you to provide us a screenshot of your saved Font settings and a screenshot of your compose box page where the font is still not changed.
I have created a private message where you can upload the screenshots of this issue. You may refer to the private message area or you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section.", be sure that you are signed in to view my message.
Thank you.