Outlook.com Font keeps changing

Anonymous

I am using Outlook.com on Windows 7 (SP1) and IE10 (with latest update.)

Language is set to English UK.

The font keeps changing when I send an email.

No matter what font and size I use this problem occurs.

I type an email and it looks fine and then I send it.

However, when I see it in the sent folder, the font on some lines or paragraphs has changed - normally to a smaller size.

If I paste anything from a Word Document, the problem is even worse.

I have sent myself emails from Outlook.com using another account and email client to receive them and the emails look terrible and very unprofessional.

I have tried every solution suggested on the internet clear IE temporary files etc. uninstall Silverlight - but to no avail.

I have used Google Chrome browser - same problem.

Until I can resolve this, I am using eM Client software to send and received my outlook.com emails.

Is anyone aware of this problem please and any potential solutions.

Thank you.

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93 answers

Anonymous

2014-08-25T04:44:01+00:00

Hi all,

Just wanted to chime in and say that I have also been having this problem for some time. Extremely frustrating as the change in text size does not appear until the message has already been sent (i.e. it looks fine before you hit 'send').

Seeing as we have still not seen a fix for this issue, I am seriously considering migrating to another email service.
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Anonymous

2014-07-21T14:44:04+00:00

Hi Chappy Hills,

Welcome to Microsoft Community forum.

I know that you're having an issue in changing the font size when creating an email after you've followed the steps provided by previous agent. Let me help you with this.

To be able to verify if the issue still persist, kindly send a test email to your own account and check if the font size have changed. If not, we would like you to provide us a screenshot of your font settings, when creating an email and the test email showing that the font size did not change from the default size.

Please provide the information needed on the private message. Please sign in to Microsoft Community to be able to view the private message area.

Note: To view the secure private section, you'll need to be signed in and click on the notification (which can be found at the top of the thread) that states "*You have a private reply to this message. Click here to read it on our secure private message section."*or by clicking the "Private Messages" tab.

We'll be waiting for your response.

Thank you.
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Anonymous

2014-07-20T23:47:34+00:00

I have tried this solution many times. The font continues to change back to size 12 after I have set it for size 16 or 20. The problem does not get corrected with your solution.
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Anonymous

2014-07-13T17:46:57+00:00

Hi Brandabar,

Welcome to the Microsoft Support.

I understand the inconvenience this may have caused you. As mentioned by Eugene S., Microsoft is already aware about the issue. We do not have specific time frame on when a resolution or workaround be presented. Our Product Group is doing everything to resolve this.

Your understanding is highly appreciated.

Regards!
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Anonymous

2014-07-13T13:14:58+00:00

I also have this issue frequently. It seems to happen when any kind of pasting is involved as well.

Obviously pasting can pick up original fonts but the behavior in Outlook.com is odd - it's like it picks up the pasted font and then carries for longer than expected as a new default.

My emails end up having an odd "back and forth" look with fonts switching sizes.

This almost NEVER happens in Outlook (desktop client) or Gmail or Yahoo Mail. Or in MS Word itself.
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