Outlook.com Font keeps changing

Hi vki,

We apologize that it is taking us time to provide a resolution to your concern, however we are still working on the ticket that we have created regarding your issue. Please be advised that we do not have specific time frame on when this issue will be resolved. We are asking more patience as we are doing everything to help you. We will notify you once we got an update regarding this issue.

Your patience and understanding is highly regarded on this matter. 

Thank you.

Hi Grand808,

We apologize for the delayed response. Let me help you with your concern regarding your formatting in your emails. There is a possibility that you change the "Message font" settings for your outgoing message. If you want to change the font size of your outgoing message, please follow the steps below.

1. Login to your account.
2. Click the cog or gear icon.
3. Click more mail settings.
4. Under Writing email, click Message font and signature
5. Under Message font, you can now choose which font you'd like to start off with when you write a new message.

If you have any question or clarification, don't hesitate to ask. 

Thanks!

Marco,

WE keep trying to tell Microsoft/Outlook that none of the steps above are working anymore!  It continues to default back to a very tiny 8 point Calibri.  We have vision immpaired folks---we have always used it larger and not Calibri---ever--- we change it and it will not stay...that is what everyone here has bee telling you.....can you help?

thanks!

Hi Grand808,

We apologize for the delayed response. Let me help you with your concern regarding your formatting in your emails. There is a possibility that you change the "Message font" settings for your outgoing message. If you want to change the font size of your outgoing message, please follow the steps below.

1. Login to your account.
2. Click the cog or gear icon.
3. Click more mail settings.
4. Under Writing email, click Message font and signature
5. Under Message font, you can now choose which font you'd like to start off with when you write a new message.

If you have any question or clarification, don't hesitate to ask. 

Thanks!

Marco,

WE keep trying to tell Microsoft/Outlook that none of the steps above are working anymore!  It continues to default back to a very tiny 8 point Calibri.  We have vision immpaired folks---we have always used it larger and not Calibri---ever--- we change it and it will not stay...that is what everyone here has bee telling you.....can you help?

thanks!

yeah, after I posted that all was well, it re-occurred with me too.

I've been reading many posts with this problem. you would think that this

would be resolved by now but alas, no. :(

unfortunately, i have to deal with it because all my employers know me by my email address.

is there a way to keep my address and NOT use Outlook?

if so, please fill me in.

many thanks

I agree with all of you.  I have contacted Microsoft so many times and they never help with this. The font change is extrememly annoying. we have folks who are visually impaired and we need to set and maintain a different and larger font.  At this point I am seriously considering dropping all of our MSN/OUtlook accounts.  Does anyone know how to get Microsoft/Outlook to pay attention? Ot have the ygotten so big they no longer listen to the users?

Hi,

Welcome to Microsoft community and thank you for bringing this issue to our attention.

We understand that you're having issue with font changing when sending the message. In regards to that we need to ask a few questions to have a better understanding of the issue.

* Does the issue happen to all of your contacts? or to a particular contacts only?

* Does the issue happen using another browser?

* Does the issue happen using different computers?

We also need screenshot of your account interface while you are composing email message and the message that we're sent to see the difference.

I created a private message for you where you can put the screenshot asked and for the steps on how to gather and upload the screenshot.

Pleas make sure you are sign in to view the message.

Thank you