Outlook.com Font keeps changing

Anonymous

I am using Outlook.com on Windows 7 (SP1) and IE10 (with latest update.)

Language is set to English UK.

The font keeps changing when I send an email.

No matter what font and size I use this problem occurs.

I type an email and it looks fine and then I send it.

However, when I see it in the sent folder, the font on some lines or paragraphs has changed - normally to a smaller size.

If I paste anything from a Word Document, the problem is even worse.

I have sent myself emails from Outlook.com using another account and email client to receive them and the emails look terrible and very unprofessional.

I have tried every solution suggested on the internet clear IE temporary files etc. uninstall Silverlight - but to no avail.

I have used Google Chrome browser - same problem.

Until I can resolve this, I am using eM Client software to send and received my outlook.com emails.

Is anyone aware of this problem please and any potential solutions.

Thank you.

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93 answers

Anonymous

2014-09-20T11:56:36+00:00

The font does NOT keep changing when composing. It changes AFTER it is sent.
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Anonymous

2014-09-20T11:46:13+00:00

Hello,

Thank you for posting to the Microsoft community.

We're sorry for the inconvenience the you're going through the same thing (that fonts keep on changing when you are composing emails) As previously mentioned, Microsoft is aware that some users where having issue of font keep on changing when composing an email. We apologize for the inconvenience this matter has caused you. Please be informed that our Product Group is working on a fix. There is no ETA for this.

Thank you
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Anonymous

2014-09-19T20:49:01+00:00

Hi All

I also have the same problem.

This issue has been going on for well over a year but the peoplers just don't seem to get it! This is definitely a software glitch and about time Microsoft resolved it.....
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Anonymous

2014-08-31T19:01:20+00:00
Hi vki,

Thank you for the information you have provided.

For us to be able to investigate this issue further, we would like to ask some information from you.

Kindly provide us the following information:
- Your affected account
- Email client you are using (if any)
- Screenshot of the issue. (font before sending the email and when received)
For instructions on how to capture screenshot, please select your computer's Operating System below:

**Windows 8**

**Windows 7**

**Snipping tool/ Windows Vista**

**Windows XP**

For Mac, please refer to your computer's help directory.

Kindly post the needed information in the private message area that I have created for you. To view it, please sign in using a Microsoft account and click Private Messages tab across All Replies.

We will be waiting for your response.

Thanks!
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Anonymous

2014-08-29T12:39:00+00:00

thank you for at least acknowleding us. This problem is not only on OUTGOING mail, it is also for incoming. From another email server we have created messages using Verdana 16point and sent to the MSN OUTLOOK account. In the OUTLOOK inbox, the mail appears as Calibri 8 point.

we all look forward to the true resulution of this issue.

thank you!

Hi vki,

We apologize that it is taking us time to provide a resolution to your concern, however we are still working on the ticket that we have created regarding your issue. Please be advised that we do not have specific time frame on when this issue will be resolved. We are asking more patience as we are doing everything to help you. We will notify you once we got an update regarding this issue.

Your patience and understanding is highly regarded on this matter.

Thank you.
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