Managing personal Outlook.com account settings, security, and privacy
Hi hlovejoy,
I recommend that you reset your password through this link and select either I forgot my password or I know my password and Microsoft account, but I can't sign in.
After you have done resetting your password, kindly sign in to your account.
If the issue still persists, please provide the additional information that we need to further investigate your issue on the Private Message.
Note: Please sign in to this website to see the tab.
Thanks!