Managing personal Outlook.com account settings, security, and privacy
I actually reached a MS chat person about this problem. It took a bit for them to understand the problem and seemed a little mystified (and maybe annoyed that I will not use IE/Edge). She took over control of the computer and this is what she did. In Chrome
- she cleared the cache history (I had done that back 1 month). She also cleared all cookies and passwords (argh!!!), she may have changed the alias on my Outlook account. I am not sure about the last thing - she mentioned it - we looked at them - but I had to turn away from the monitor for a minute. Then - she wanted to restart the computer. I couldn't do it at that moment. I ended the chat. However - when I restarted the next morning - I tried my Outlook account in Chrome and VOILA! I had it back. It still does not work in Opera. But I haven't cleared cookies and passwords.
So - interpret this how you will. I have subsequently re-set Chrome to save passwords and it is still working 24 hours later.