"Something went wrong and we can't sign you in right now. Please try again later."

Anonymous
2012-10-25T03:12:27+00:00

When I attempt to login to Outlook, the following is displayed: 

"Something went wrong and we can't sign you in right now. Please try again later."

I have been unable to login for several days now. I have tried to login on many different computers and browsers. Please advise.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-10-27T07:09:48+00:00

    I changed my account to always use HTTPS. I can still login to the account.live part, but not my email. I checked and there are no server issues. I am still receiving the same error message when I try to login to my email.

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  2. Anonymous
    2012-10-27T05:45:50+00:00

    Hi,

    To connect using HTTPS, follow the steps below:

    1.     https://account.live.com/ManageSSL

    2.     Select Always use HTTPS when I sign in to Hotmail then Save

    Note: If you are already connected to HTTPS, try to disconnect by selecting Do not use HTTPS when I sign in to Hotmail then Save

    Manual - "After logging into Hotmail and navigating to your Inbox, change the URL in the address bar of your browser to https://. You should only need to add the ‘s’ onto the http and leave the rest of the URL as is. Press Enter to follow the updated URL."

    I also suggest that you, check service status to ensure that there are no server issues hosting your account, to do this please sign in here https://status.live.com/.

    Thanks,

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  3. Anonymous
    2012-10-26T03:23:18+00:00

    As I mentioned, I have been unable to login on many different computers and many different browsers. I tried the first two things you mentioned anyway, and it made no difference. For the last suggestion - connecting with HTTPS - where is "other options" located?

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  4. Anonymous
    2012-10-25T04:06:33+00:00

    I recommend that you clear your browser's cache and temporary internet files to make sure that they are not causing your issue. This is often caused by a corrupted file in the browser.

    *For Internet Explorer browser: Press CTRL+SHIFT+DEL simultaneously and click Delete

    *For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data

    *For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now

    How to Clear Your Browser's Cache

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0

    We recommend that you scan your computer for viruses and malware using a reliable Antivirus product.

    http://www.malwarebytes.org/lp/malware\_lp\_form/

    I suggest you connect using HTTPS.

    To do that, follow the steps below:

    1. Go to https://account.live.com
    2. Under Other options click on Connect with HTTPS
    3. Choose Use HTTPS automatically
    4. Click on Save

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