"Something went wrong and we can't sign you in right now. Please try again later."

Anonymous
2012-10-25T03:12:27+00:00

When I attempt to login to Outlook, the following is displayed: 

"Something went wrong and we can't sign you in right now. Please try again later."

I have been unable to login for several days now. I have tried to login on many different computers and browsers. Please advise.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-01-17T00:20:34+00:00

    Hi langware,

    We apologize for the inconvenience if it took longer for the issue to be fixed. However, we are not authorized to disclose any information regarding the outage, this is due to privacy reasons but rest assured that, though we can never say never, we'll do our best for the issue not to happen again.

    You may refer to https://status.live.com/ to know if there are some issues with the service you're using and if there are, you are free to report it as a problem.

    Thank you.

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  2. Anonymous
    2013-01-16T23:57:25+00:00

    Hi annekekooi,

    Please be informed that the server your account is connected to undergo a maintenance. This issue has been resolved and you should no longer encounter this error when trying to sign in. For more details, kindly check this link.

    If issue still persists, let us know.

    Thank you.

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  3. Anonymous
    2013-01-16T23:50:19+00:00

    Hi AliciaCastro pdga U.B.A. Me...,

    Este foro es solo para Ingles solamente. Si usted desea contactar al departamento de soporte técnico en su idioma, por favor haga clic en el enlace de abajo:

    http://answers.microsoft.com/es-es/windowslive/forum/hotmail-signin/recibo-un-mensaje-de-error-que-dice-que-mi-cuenta/b191e25d-5382-4d7e-b6ca-a6519ead6a95?tm=1334258018563&page=1

    Gracias.

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  4. Anonymous
    2013-01-16T19:53:30+00:00

    si  son dos cuentas distintas , con sus distintas cuentas facebook

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  5. Anonymous
    2013-01-15T18:02:43+00:00

    Johan_d

    The link you provided with more details on the recent MULTI-DAY outage no longer works.

    All that is displayed is this:

    Access DeniedYou are not authorized to access this page.

    [EDIT: above link now works again.]

    Please ask your manager to contact the Outlook/Hotmail Product Team and obtain answers to these questions:

    1. What caused the problem (just saying it was an EAS problem does not answer this question ... we need details).
    2. Why did it take so long (i.e., DAYS) to fix the problem?
    3. Why weren't customers given meaningful status during the outage (*"this problem is taking longer than expected to fix"*is NOT meaningful status).
    4. What steps will be taken by Microsoft to insure that this problem does not happen again?

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