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Hello -
When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".
I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.
I followed these steps to setup my account
-settings, add new mail account
-selected Hotmail
-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password
-after several seconds I recieve the error "Unable to verify account information"
Power cycling the devices doesn't help. Everything works fine from the web.
Any ideas?
--Tom
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
sign in to what account on the web browser?
Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!
This link is dead.
THANK YOU SO MUCH!! THIS WAS DRIVING ME CRAZY FOR A WEEK.
I had the exact same problem all day today! I even accidentally reset my phone trying to fix it and lost ALL of my contacts! I paid $65 for a software download to try to recover them and was unable to..all because of the 2 Step Verification! I was still trying(after almost 12 hours) to get my iphone to accept my outlook email info when I encountered this thread..I did as the other woman suggested, only I just disabled the 2 step verification..I didn't do anything else. I was immediately able to get into my outook account with no problem. The most ridiculous part of this issue is that I have both a live account and a hotmail account in my outlook and I couldn't sign in to my hotmail on my laptop all day either..I changed my password 6 times and immediately after changing it and trying to sign in, I got the incorrect password message. That is fixed now also.
For the record, I have Windows 7 on my laptop and my phone is an iphone 5C.
Microsoft really needless to fix this issue.