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Hello -
When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".
I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.
I followed these steps to setup my account
-settings, add new mail account
-selected Hotmail
-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password
-after several seconds I recieve the error "Unable to verify account information"
Power cycling the devices doesn't help. Everything works fine from the web.
Any ideas?
--Tom
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
sign in to what account on the web browser?
Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!
It works.Appriciate your help :)
You don't need to remove any mobile numbers. If you have enabled 2 step authentication, just generate an App password and use that in the password field. iOS (8.2 as of this writing) cannot handle 2 step authentication.
Just a note for anyone having problems, what you need to do is this:
go to: https://account.live.com/proofs/Manage
scroll down to the section labelled: App Passwords
and create a new password. then use the password it displays on your Iphone.
Outlooks explanation for this error is:
Some apps and devices (such as Xbox 360, Windows Phone or email apps on your other devices) don't support security codes for two-step verification. In these cases, you need to create an app password to sign in. Learn more about app passwords.
I hope this helps?
Regards
Brett