Unable to verify account information on iPhone for outlook.com

Anonymous
2012-08-22T14:21:24+00:00

Hello -

When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".

I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.

I followed these steps to setup my account

-settings, add new mail account

-selected Hotmail

-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password

-after several seconds I recieve the error "Unable to verify account information"

Power cycling the devices doesn't help.  Everything works fine from the web.

Any ideas?

--Tom

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-07-08T04:31:18+00:00

LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!

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Anonymous
2014-09-26T20:13:07+00:00

LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!

sign in to what account on the web browser?

 

Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!

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  1. Anonymous
    2014-05-16T06:42:35+00:00

    Hi Tech Geek Bahamas,

    Thank you for posting your concern here at the Microsoft Community forum.

    First of all, we apologize for the delayed response to your query. I understand the challenge you've encountered configuring your account on a mobile device. We are glad you contacted us so that we can find solutions and fix this issue immediately.

    As initial trouble shooting steps, we recommend that you reconfigure your account on your mobile device. You can visit this **link** on how to set up Outlook.com account in an email application.

    If the issue persists, please provide us the exact error message you are getting and the affected email address on the private message that I sent you so we can further investigate this issue. Please login to this website to see the private message tab. Kindly post back to this public thread once you have replied to the private message to notify us of your response.

    We are looking forward to your reply. Your cooperation and patience is highly appreciated.

    Thanks,

    Kay

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  2. Anonymous
    2014-05-12T05:41:50+00:00

    Hello Guys,

    I am having the same problem concerning my domains.live.com account. Some of the email address works on my iPhone and others say unable to verify account. Two step is off.  Same problem on another device and i can add other emails from that domain in that account on my iPhone. Please someone help I have had this issue for months now and found no solution.

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  3. Anonymous
    2014-04-21T05:30:32+00:00

    Hi LauraS253's ,

    You should not use your password on your iphone you should get a security key and use instead of the normal password. login to your hotmail account on your laptop --> click on the top right corner where it said your name --> select Account settings --> click on security info from the menu on the left --> and then click create a new app password --> after setting the new app password you should use the supplied code(password) instead of your normal password that you use to login, this will not delete your normal password its just to be used on your iphone.

    Hope this help

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