Unable to verify account information on iPhone for outlook.com

Anonymous

Hello -

When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".

I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.

I followed these steps to setup my account

-settings, add new mail account

-selected Hotmail

-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password

-after several seconds I recieve the error "Unable to verify account information"

Power cycling the devices doesn't help. Everything works fine from the web.

Any ideas?

--Tom

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!

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Answer accepted by question author

Anonymous

LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!

sign in to what account on the web browser?

Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!

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81 additional answers

Anonymous

2017-01-10T03:51:20+00:00

Hi,

To better assist you, may we ask if you have tried all the troubleshooting steps provided on this thread and see if it helps? If not, we suggest you to do so and get back to us with the result.

We look forward to your response.
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Anonymous

2017-01-09T09:34:32+00:00

THE MESSAGE IS:

CAN NOT VERIFY YOUR ACCOUNT INFO
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Anonymous

2016-12-21T01:00:31+00:00

Hello,

To better assist you, kindly provide us more details about your concern.

It would also help telling us if you are having the same exact issue with TomWKeane.

We are looking forward to your response.
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