This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello -
When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".
I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.
I followed these steps to setup my account
-settings, add new mail account
-selected Hotmail
-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password
-after several seconds I recieve the error "Unable to verify account information"
Power cycling the devices doesn't help. Everything works fine from the web.
Any ideas?
--Tom
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
sign in to what account on the web browser?
Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!
(This layout is more for people who are more visual learners and don't want to read through paragraphs or Microsofts long explanations".
SOLUTION FOR "Unable to verify account information on iPhone for outlook.com"
Log into your email account using an internet browser.
Once logged in:
Click on your name in the upper right hand corner
Click on Account Settings
Click on Security & Password
Remove your "2 Step verification"
Try setting up your outlook account now on your phone this should work
*note: I also had 2 phones registered under the security settings and I deleted one. I don't know if that had anything to do with it not working but I did it for good measure anyways.
Hope this helps anyone, like it had for me!
This is the answer. The 2 Step Security function interferes with the outlook account on the iphone if you change your password or try to add your Outlook account. I agree that Microsoft needs to make this clear to users. Once I disabled 2 step, I could add my Outlook account to my iPhone 5C again.
Guys - Johayber T nailed it.
The two step login is there for a reason and can be kept.
I had the problem for a while too and I was searching, I did the whole removing the phone number and the two step process and it worked, but then I read on because my Microsoft account had been attempted to hack overseas so I wanted to keep the whole two step process for that security.
I turned the two step security back on - put the phone number back in and then in Account Settings - Security and Passwords I clicked on Created a new App password, because email on an iPhone is an app, but it won't accept the code generated by the Authenticator
Thanks for taking the time to put that up Jahayber T
KC