This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello -
When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".
I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.
I followed these steps to setup my account
-settings, add new mail account
-selected Hotmail
-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password
-after several seconds I recieve the error "Unable to verify account information"
Power cycling the devices doesn't help. Everything works fine from the web.
Any ideas?
--Tom
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
sign in to what account on the web browser?
Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!
Hello,
I see where several ideas have been proposed, but none seem to work for me. I have an iPhone 6s and recently updated to iOS version 10. Soon thereafter I started being prompted for my Hotmail password. As it continued occurring over several days, I started looking for answers online. Someone suggested downgrading the OS on the phone, so I am now back at iOS 9.3; yet the problem continues.
I already had 2-factor authentication turned on, so when I found the forum mentioning the Authenticator App, I downloaded it to the phone and set it up on my Hotmail account. But I was still getting the prompts for the password.
I have since removed the Hotmail account from the phone's settings and tried re-adding it several times.
I then removed all devices from the App Password generator using a PC browser. I then turned off 2-factor authentication.
Rebooted the phone several times.
Waited 24 hours in case the Hotmail account needed it when removing the authentication method.
I've also changed my Hotmail password.
And I removed the additional email account from the Settings for my work which uses the type of Exchange, just in case Hotmail wanted to be listed first.
I also set up the 2-factor authentication again and set back up the App Password.
Still no luck. I am still prompted for the password.
Does anyone have another suggestion I can try? I do not want to use Safari or the Outlook app. I've used the iPhone's provided Mail app for several years and would prefer to get this working the way it was rather than having to use something else entirely.
Thanks in advance for any possible help.
2 step authentication does not work with Mac's email setup. I have tried a lot of combinations (SSL on 587, SSL on 25 etc.) with my email id and application password but authentication on smtp-mail.outlook.com fails with 2-step authentication. This is not a great setup where I am forced to forego 2-step authentication to be able to use outlook.com with my Mac email client.
Instead of removing the two factor authentication, you can create an app password instead. You can use that as the password on the iPad/iPhone