I want to switch back to the original live hotmail...I don`t like the new setup of outlook.com

Hi MikeHutch,

Please provide us detailed description of you issue for us to help facilitate our actions regarding your issue.

Thanks!

Hi tek360,

Please also be informed that if you are using older browsers when opting-in to Outlook.com, then you may get a broken experience and will not be able to opt-out back to Hotmail.com.

The solution is to force opt-out using this URL:

http://mail.live.com/default.aspx?moptout=true

Thanks!

Hi HolidayDecorator,

I apologize for the inconvenience that this has caused you.

Please be informed that users who were upgraded automatically to Outlook.com were sent notification messages concerning the upcoming upgrade.

Visit the link below for steps to switch back to Hotmail:

**How do I switch back to Hotmail?**

You may also try to force opt-out using the URL below for it is possible that you get a broken experience and not be able to opt-out back to Hotmail.com.

http://mail.live.com/default.aspx?moptout=true

If issue still persists, please provide your affected email address and the screenshot of the error message you've received or any screenshots in your account that can be helpful to our investigation.  This will help facilitate our actions regarding your issue.

Follow the links provided below on how to take a screenshot:

• For Vista/Windows 7: **Use Snipping Tool to capture screen shots******
• For XP: **Take a screen shot******
• Mac Computers: Kindly refer to your computer’s help directory.

Here also are the steps to upload a screenshot:

1. On the private area of the moderator's post, click Upload a File.
2. Click Select.
3. Navigate to where the file you want to upload is saved on your computer and click Submit.

Please sign-in to this website in order to see the Private Message tab I've created  where you will provide the information asked. We also need you to reply back to this post if you've already provided the information on the private data area.

Thanks!

[quote]This is not a "fix" solution, just another angry user. I can't believe they would switch this over a holiday weekend without warning and then removing the go back to hotmail icon in the gear icon. I use Win XP and the new format does not display correctly on my computer and it makes reading email nigh on to impossible. I want my old Hotmail back. SHAME ON YOU for not providing a fix in your answers or a phone number to call. This is another reason Microsoft is poor at customer service relations.[/quote]

 Totally AGREE with you. And now they have even REMOVED the GEAR ICON!

 I have not been able to read/send or do anything within my accounts since they started this changeover supposedly at MIDNIGHT on SEPT. 5, 2012, I got in ONCE for all of about 5-10 minutes, composed a message, added attachments {was the old look by the way}, then it reverted back to the C R A P again, lost everything I had composed, and once again, did nothing but give me the hourglass spinner, and lock up my browser, requiring me to do a CTRL-ALT-DEL, got to processes, locate iexplore and END NOW.

Then they want me to send an error report?

That''s an f'n joke right there, what good are these error reports, I've sent them so many times ON THE SAME SOFTWARE for well over 3-4 years and I have YET to see any fixes. What a load of manure sending error reports are, so now I don't even bother any longer, nothing ever gets fixed, but things keep getting WORSE.

I think it's time WE ALL DID THIS ans that is bring a class action lawsuit against Microsoft, despite their dadburn TOS/Agreement or what have you, they are ruining things for far too many with their incessant, NON-WORKING changes that are creating more problems than I've ever had in all the years I've had my hotmail accounts, and I've had them for a VERY, VERY LONG TIME, so this is COMPLETELY AND TOTALLY UNACCEPTABLE!

And as far as feedback, that's a waste of time too.

There is no real support for end users, no e-mail contacts, no phone contact, UNLESS YOU WANT TO PAY OUT THE NOSE PERHAPS then you MIGHT get some kind of support, but that's ridiculous to have to PAY FOR SUPPORT for THEIR DADDURNED BLUNDERS, ERRORS and MISTAKES that end users HAVE NO CONTROL OVER!

You're darn tootin, I'm not only an angry customer at the moment, I am DOWNRIGHT FURIOUS!