Unable to see contacts when I click on “To”, “Cc” or Bcc” fields to compose email in Outlook.com

Anonymous
2012-08-10T22:01:11+00:00

Why do my “To”, “Cc” and “Bcc” fields don’t show contacts when I’m composing my Outlook.com email?

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-08-10T22:01:47+00:00

If you recently upgraded to Outlook.com, please wait for 1-48 hrs for the contacts to sync from your old @hotmail.com or @live.com accounts to your @Outlook.com account. Check  if you can view your contacts at contacts.live.com. If the issue exists on a different browser, we would need your assistance investigating it further.

We will need a Fiddler Trace to isolate what causes caused this problem of why your contacts do not appear on the TO/CC/BCC lines.  To capture a fiddler trace please follow the instructions below:

1.        To install FiddlerCap, visit http://www.fiddlercap.com/dl/FiddlerCapSetup.exe

 Save the file to your desktop.

2.       When the download is completed, double-click “FiddlerCapSetup.exe” on the desktop.

3.       Read the License Agreement, and then click I Agree.

4.       Click Install.

5.       When the installation is complete, click Close.

Note: FiddlerCap starts automatically.

6.       In the "Capture Options" section, enable "Decrypt HTTPS traffic".  Click OK to accept.

6.1.     If you see any security warnings about certificates, click “Yes” to allow the Fiddler certificate.

6.2.     If you see any messages from your firewall, click the option to allow access.

7.       Click 1. Start Capture.

8.       In the new browser window that opens, browse to www.hotmail.com or www.outlook.com . In this same window, reproduce the issue that you have encountered (for example, reopening a message that generated an error).

9.       After you reproduce the issue, return to the FiddlerCap window, and then click 2. Stop Capture.

10.    Click 3. Save Capture.

11.    On the Save as type menu at the bottom of this window, click Zip file (*.zip).

12.    Click Save to save the capture file to your desktop.

12.1. When exiting the capture tool, if you see a “Root Certificate Store” popup, click “Yes” to confirm deletion of the Fiddler certificate.

13.    If you have an open ticket in Mail Customer Support, reply to the message that you received from Mail Customer Support. Attach the FiddlerCap .zip file to your reply.

If you already have the copy of your fiddler trace, reply to this thread so we can give you a private message area where you can upload the logs.

Also needed:  Your new email sign in name as well as your old one.  Along with  your Operating System version AND which Internet Browser you are using.

For additional troubleshooting methods before running a Fiddler Trace you can try the following:

1.  Clear your internet browsers cookies/cache, sign out and sign back in and try to reproduct the issue.

2.  Try using a different browser and let us know if the results change.  Note:  If you're running IE7, there is a known issue where the email addresses won't populate.  If you are on IE, try upgrading to IE8 or higher.

3.  If you're able to try on another computer, does the issue still happen?

Please make sure to keep this thread on track with this issue.  Any other issue that does not deal with what the subject is will be removed or deleted.

Thank you

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  1. Anonymous
    2012-08-24T02:58:55+00:00

    Hi Marc,

    I've read your previous post and I was able to check your account. Please verify if you can view your contacts by going to http://people.live.com link as I see that your contacts are still intact.

    There are some issues that are being reported to us if an older version of browser is being used, such as Safari 4 running on Tiger OS and IE7.

    Please provide us the following information so we can further investigate this issue:

    • The version of browser you are using.
    • Exact issue you're having with your contacts.

    In the meantime you can still view you contacts by going to this link, http://profile.live.com/contacts?bfv=um. To get back to the PC site, click the "PC site" in the footer.

    You can try upgrading your browser by following the steps on this link http://windows.microsoft.com/en-US/windows/outlook/supported-browsers

    If you are running a higher browser version such as IE8 or IE9, you can also try to turn on HTTPS settings by following the steps below:

    • Click Options in Hotmail
    • In the Options page look for ADVANCED OPTIONS, then click on ADVANCED PRIVACYSettings.
    • Go to HTTPS settings, select ALWAYS use HTTPS when I sign in to Hotmail.
    • Then SAVE

    If you have issues other than the topic above this thread, please create a separate post in Hotmail > People forum.

    Thanks,

    Ryniel

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  2. Anonymous
    2012-08-23T12:50:48+00:00

    Hello Moderators,

    I let multiple messages saying my contact list is empty on the subject :http://answers.microsoft.com/en-us/windowslive/forum/hotmail-people/all-of-a-sudden-my-contacts-wont-come-up-when-i/d4a16be1-2230-4f32-9b5f-813f177840ce

    The topic have been closed without answer for me.

    I let another message in this topic and there is again no answer.

    Please, consider my problem, I NEED THIS CONTACT LIST.

    Here is some informations:

    • I use only internet browsers (Internet explorer, Mozila Firefox and Chrome) and Hotmail phone application to access this mailbox.

    Waiting for an answer.

    Marc

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  3. Anonymous
    2012-08-23T04:13:12+00:00

    Hi Mac Phx,

    Please clarify what issue you're having since the 13 steps provided above is about getting Fiddler trace in order to see why contacts are not loading in the  To: CC and BCC field when sending an email.

    A Fiddler is a diagnostic tool, which will tell us exactly what is generating the issue you have experienced.

    If you're experiencing the same issue as posted above, please let us know. If you have issues other than this, please create a new post in Hotmail > People forum.

    Thanks!

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  4. Anonymous
    2012-08-23T00:52:15+00:00

    You just gave us 13 steps to restore my contacts.  13!!  And not one of them in plain English.

    Why fix something that wasn't broke in the first place?

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