Outlook.com sent items show sender not recipient - how can I change the display setting

Anonymous
2012-08-03T11:33:19+00:00

When viewing sent items on outlook.com the items are displayed in a list with the sender name (my name) showing - rather than a list of the recipients. How can I change it to show the recipients. Currently to remember who an email was sent to I have to open it.

Outlook | Web | Outlook.com | Settings

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Anonymous
2013-05-16T01:10:08+00:00

Hi Everyone,

I'm Lanie, a Senior Support Analyst for Microsoft and I am part of Hotmail/Outlook.com Support Escalations Team investigating this case.

We would like to apologize for the delayed response and for the inconvenience that the issue has caused you.

You have reported that your name appears in the recipient’s column instead of the email recipient’s name/address when viewing your sent items using a web browser.

Here are the reasons why this is happening:

  1. If you are using an email client such as Windows Live Mail or Outlook client when sending an email.
  2. If you are importing emails from a third party email account (e.g. Gmail, Yahoo! mail etc.) to your Hotmail/Outlook.com account using TrueSwitch or POP settings, emails from the sent items folder will show your name in recipient’s column.

We understand that you don't want this behavior and you want everything to be synchronized like showing email recipients name in the sent items folder instead of your names when using a web browser. This behavior of Hotmail/Outlook.com is by design. But, we will be taking this concern as a feature request. We appreciate your feedback regarding our product.

For other feedback and suggestions that will help us in improving our product, please visit this link.

If you have other concerns regarding our product Outlook.com, we recommend that you create a new post with regards to your issue. This will help us address your concern in a timely and proper manner. 

I am now  locking this thread.

Thanks!

Lanie

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  1. Brian Tillman [Outlook MVP 2007-2019] 25,920 Reputation points
    2013-05-13T19:08:44+00:00

    They do show the address to whch I sent my messages, for me.  I can't make them show anything else.  This applies only to the actual Sent folder itself, however, not to any subfoldes of Sent you might create.

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  2. Anonymous
    2013-05-13T19:21:45+00:00

    In list view- in the sent folder- IMPORTED messages from GMAIL do not show address of who the message was sent to.  They show "myaddress"

    So- If you're coming over from GMAIL and have 3000 sent emails in the sent folder you have 3000 emails listed with "myaddress".

    Makes it hard to filter through.

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  3. Anonymous
    2013-05-14T13:30:32+00:00

    Hi Jay Verm, as per my previous post I’ve the same problem….

    I’ve just sent an email using my Vodafone account and the problem remains the same when I move the sent message from sent folder in the Vodafone server to the sent folder in outlook.com using Outlook Hotmail Connector.

    As Abdias Ruiz [MSFT] replied on April 10, 2013, this is indeed a limitation of the Outlook Hotmail Connector… if you then follow the link he posted, you will see”There are no plans to update the Outlook Hotmail Connector. However, Outlook 2013 supports Exchange ActiveSync (EAS) accounts and therefore does not experience this issue”.

    We keep getting nice replies and promises:

    “We are going to follow up with the Hotmail folks internally and ensure they're aware of how this issue explicitly affects those that are importing mail from other web clients.”

    “Please be informed that your issue has already been escalated to our escalations team. Kindly please wait for any updates regarding this.”

    But, if they didn’t resolve it in 8 months that’s because they really don’t want to.

    Good luck…

    Also, for those of you using outlook.com for professional reasons, I strongly suggest that you read this topic: BIG RISK when Forwarding a message from outlook.com (web interface)

    (Sorry for any weird words but my native language is not English)

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  4. Anonymous
    2013-05-14T14:08:41+00:00

    Abdias-

    Good Morning.

    I agree that MS will probably not address- or address in any meaningful time frame- but I guess you have to try.

    Also -and I think this is important- your issue with Hotmail Connector and it's use with Outlook.com and my issue with imported email from GMAIL into Outlook.com may have similar root causes but they are not the same.  I've never used Hotmail connector and googling it shows me that it is an application associated with Outlook (the program) not Outlook.com (the internet based email service).

    I'll hope for the best for my issue and good luck with your problem as well.

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