Outlook.com sent items show sender not recipient - how can I change the display setting

Anonymous
2012-08-03T11:33:19+00:00

When viewing sent items on outlook.com the items are displayed in a list with the sender name (my name) showing - rather than a list of the recipients. How can I change it to show the recipients. Currently to remember who an email was sent to I have to open it.

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-16T01:10:08+00:00

Hi Everyone,

I'm Lanie, a Senior Support Analyst for Microsoft and I am part of Hotmail/Outlook.com Support Escalations Team investigating this case.

We would like to apologize for the delayed response and for the inconvenience that the issue has caused you.

You have reported that your name appears in the recipient’s column instead of the email recipient’s name/address when viewing your sent items using a web browser.

Here are the reasons why this is happening:

  1. If you are using an email client such as Windows Live Mail or Outlook client when sending an email.
  2. If you are importing emails from a third party email account (e.g. Gmail, Yahoo! mail etc.) to your Hotmail/Outlook.com account using TrueSwitch or POP settings, emails from the sent items folder will show your name in recipient’s column.

We understand that you don't want this behavior and you want everything to be synchronized like showing email recipients name in the sent items folder instead of your names when using a web browser. This behavior of Hotmail/Outlook.com is by design. But, we will be taking this concern as a feature request. We appreciate your feedback regarding our product.

For other feedback and suggestions that will help us in improving our product, please visit this link.

If you have other concerns regarding our product Outlook.com, we recommend that you create a new post with regards to your issue. This will help us address your concern in a timely and proper manner. 

I am now  locking this thread.

Thanks!

Lanie

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  1. Anonymous
    2012-12-23T20:01:34+00:00

    Hi Michael,

    Thanks for replying to our thread, but none of the suggestions so far have helped.

    Unlike GMail / AOL / GMX / Yahoo or other webmail providers, Microsoft's various offerings (Hotmail, Live or Outlook) refuse to display the recipients' names for messages sent from other accounts. This makes it extremely difficult - or impossible, for Robert!

    • for us to migrate over to Microsoft.

    I have been waiting for months for some sort of answer - please sort it out! :)

    Best wishes,

    D.

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  2. Anonymous
    2012-12-23T16:49:25+00:00

    Hi Robert_Mueller,

    If this is your issue if may I ask, have you tried the recommendation of the previous moderator of this thread? If not please do so and let us informed if the issue still persists.

    You may also provide screenshot on the private area for further investigation.

    Note: Please be informed that you need to be signed in on this forum to be able to read and view the private message.

    Thanks!

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  3. Anonymous
    2012-12-23T10:47:20+00:00

    Is there an update regarding this issue - cause I'm moving from GMail to Outlook.com and I have around 1700 Mails in the "Sent items" folde - to finde something is quite hard ;)

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  4. Anonymous
    2012-12-20T09:21:46+00:00

    Screenshots have been sent before. No improvement. However I am now running Windows 8 and find that if you create emails in Hotmail the sent box is correct, if you use Outlook to create the email the sent box displays the senders details.

    All my mail is now sent using Hotmail and I no longer use Outlook

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