Why is Conversation View greyed out in Outlook.com Android App?

Hi trikotret,

 

Welcome to Microsoft Community and I understand that you're also having the same issue with Outlook.com app. Since the recommended troubleshooting steps did not work, I advise that you upload its log files for investigation:

1. Start Outlook.com app.
2. In the message list view, click the ... at the bottom-right of the screen.
3. Tap the settings option.
4. Tap the general option at the top.
5. Scroll down and tap the support tools option.
6. Tap log level and choose fine trace.
7. Delete/Remove the account and sign back in.
8. Go back to support tools.
9. Tap the send logs option.
10. Send the logs to your email address.
11. Log in to that email address and download the attachment.

 

Here are the steps to upload a file:

1. Click You have a private reply to this message link just above your post wherein you can upload the log files.
2. From the private message window, click Upload Filelink.
3. Click Browse button next to the field provided.

 

In addition, could you verify if the issue happens when another account is configured to Outlook.com app? How about setting up your account on another device with Outlook.com app, do you encounter the same problem?

 

We look forward to your response.

 

Thank you.

I have uploaded the file you requested

Hi trikotret,

Thanks for providing the information we need. This issue is now forwarded to our product specialists.

Your patience is much appreciated and we will update you on this thread as soon as our investigation is complete.

Thanks,

Hi trikotret,

Thank you for waiting. Our Support Specialist has responded and before reviewing the log files you provided, we advise that you try configuring a different account on your Outlook.com app and see if the same issue will occur. Are you able to change the value of Conversation View before?

We are looking forward to your response.

Regards,

Grace

Hi trikotret,

 

Thank you for waiting. Our Support Specialist has responded and before reviewing the log files you provided, we advise that you try configuring a different account on your Outlook.com app and see if the same issue will occur. Are you able to change the value of Conversation View before?

 

We are looking forward to your response.

 

Regards,

Grace

HI

I setup another account and conversion view was still grayed out. I used to be able to have conversion view with older app

Hello trikotret,

Thank you for the information, and for the log file and screenshot you provided in the private message area.  Please be advised that we will be looking into this issue along with the Support Specialist.  We understand the urgency of this issue.  However, we cannot provide you with the time before an answer can be provided.  Rest assured that this post is being tracked.

We recommend that you try visiting this thread and the private message area from time to time to check if the issue is already resolved.

We appreciate your patience in going through this issue.

Have a great day!