Why is Conversation View greyed out in Outlook.com Android App?

Anonymous
2013-10-16T17:42:17+00:00

I installed the Outlook.com app (version 7.8.2.12, build date 10 Oct 2013) on my Galaxy S3 and it is working well with the exception of conversation view.  When I go to Settings -> General Settings the option for Conversation View is unchecked and grayed out.  Does anybody have any insight as to why this may be and/or how to solve it?

Thanks.

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

41 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-10-17T07:23:27+00:00

    Hi MichaelMaker,

    Welcome to Microsoft Community and I am happy to assist you with this. In order to determine if this is app or account-related, I'd like you to check the current setting on your account. Follow these steps to proceed:

    1. Log in to Outlook.com using a computer.
    2. Click the cog wheel icon next to your profile name, and then select More mail settings.
    3. Once on the Options page, look for Reading email, and then click Group by conversation and pre-load messages.
    4. Once on the G**roup by conversation and pre-load messages page, tick the radio button next to Group messages by conversation.
    5. Click Save.

    Going back to your Galaxy S3, see if the Conversation View is now clickable. If not, you may have to remove and reinstall the Outlook.com app for the changes to take effect. 

    We look forward to your response.

    Thank you.

    Was this answer helpful?

    0 comments