Why is Conversation View greyed out in Outlook.com Android App?

Anonymous
2013-10-16T17:42:17+00:00

I installed the Outlook.com app (version 7.8.2.12, build date 10 Oct 2013) on my Galaxy S3 and it is working well with the exception of conversation view.  When I go to Settings -> General Settings the option for Conversation View is unchecked and grayed out.  Does anybody have any insight as to why this may be and/or how to solve it?

Thanks.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-10-16T01:05:42+00:00

    It's pretty ridiculous that it's been over a year now and we know the exact setting/app that causes this, but there's still been no fix.

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  2. Anonymous
    2014-10-08T00:35:19+00:00

    From our implementation, if accessibility services are turned on under Settings -> Accessibility, then only plain view for Conversations are supported. This makes it easier for users who need accessibility features to operate. If you’d like Conversation View to be enabled, please turn off your Accessibility services. Hope this helps.

    What? Google's lack of concern for their broken email application brought me to Outlook. I get here and find out that an accessibility setting prevents threaded conversations in your app. This makes little to no sense. Half a year later and this can't be adjusted in one of your prime apps? I don't understand, but I guess I'll take it like a good little consumer.

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  3. Anonymous
    2014-08-22T22:20:31+00:00

    Hello trikotret,

    Thank you for the information, and for the log file and screenshot you provided in the private message area. Please be advised that we will be looking into this issue along with the Support Specialist. We understand the urgency of this issue. However, we cannot provide you with the time before an answer can be provided. Rest assured that this post is being tracked.

    We recommend that you try visiting this thread and the private message area from time to time to check if the issue is already resolved.

    We appreciate your patience in going through this issue.

    Have a great day!

    9 months and no fix ? wth?

    Its ridiculous isn't it?

    I mean sure okay disabling accessibility enables conversations but I've a freaking smartband that is now a vital part of my everyday mobile life. Im not going to disable my brand new Z2's biggest pack-in because people at Microsoft thinks that this is okay.

    Those pointless questions are however absurd and should not be asked to someone who actually just confirmed that he/she has already done all the things.

    Get your **** together and get this fixed

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  4. Anonymous
    2014-08-08T19:01:07+00:00

    I have the same issue. Tried all instructions above, but still no luck. 

    It has been half a year since the last reply. I am wondering if the technical team has figured out the solution.

    Thanks!

    Kevin

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  5. Anonymous
    2014-07-06T14:55:29+00:00

    Hello trikotret,

    Thank you for the information, and for the log file and screenshot you provided in the private message area.  Please be advised that we will be looking into this issue along with the Support Specialist.  We understand the urgency of this issue.  However, we cannot provide you with the time before an answer can be provided.  Rest assured that this post is being tracked.

    We recommend that you try visiting this thread and the private message area from time to time to check if the issue is already resolved.

    We appreciate your patience in going through this issue.

    Have a great day!

    9 months and no fix ? wth?

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